Transcript User-Centered Design Symposium and Open House May 31, 2002 Allison Druin, Session Chair

User-Centered Design
Symposium and Open House
May 31, 2002
Allison Druin, Session Chair
User-Centered Design

books…companies…standards…
conferences…workshops…labs…
academic programs…
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also called “human-centered design”
“experience-centered design” “goaldirected design” “co-design”….
The Roles of Users
User
 Tester
 Informant
 Design Partner
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Dimensions of Each Role
User Roles
indirect
user
tester
relationship to adults
relationship to adults
feedback
dialogue elaboration
relationship to technology
ideas
prototypes
product
indirect
feedback
relationship to technology
ideas
prototypes
goals for inquiry
developing
theory
indirect
questioning
impact of
technology
dialogue elaboration
product
goals for inquiry
better
usability/
design
developing
theory
questioning
impact of
technology
better
usability/
design
informant
design partner
relationship to adults
relationship to adults
feedback
dialogue elaboration
relationship to technology
ideas
prototypes
product
indirect
feedback
relationship to technology
ideas
goals for inquiry
developing
theory
questioning
impact of
technology
dialogue elaboration
prototypes
product
goals for inquiry
better
usability/
design
developing
theory
questioning
impact of
technology
better
usability/
design
User Roles
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If you need…a flexible relationship with
users and to explore ideas throughout the
technology lifecycle
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If you have multiple goals for inquiry
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INFORMANT/DESIGN PARTNER
TESTER
If you need a limited relationship with users

USER
Adapted From…
Druin, A. (In Press). The Role of
Children in the Design of New
Technology. BIT.
 ftp://ftp.cs.umd.edu/pub/hcil/ReportsAbstracts-Bibliography/99-23html/9923.html
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Roles are the same
Methods, context, and challenges are different
User-Centered Design
Challenges
“Religious” differences
 “Do-it-yourselfers”
 Users can be “costly”
 Buyers are not always users
 “Walls” have to come down

User-Centered Rewards
Can Be…
Less costly mistakes
 More appropriate technologies
 Design process can be a learning tool

Methods, Challenges, and
Rewards of
User-Centered Design
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A Message Board for Family
Communication (Hilary Hutchinson)
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Young Children as Design Partners
(Gene Chipman)
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The MALACH Project:
Searching Oral Histories of the Holocaust
(Dagobert Soergel)
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KidStory: The Impact of Zooming
Technologies on Children’s Storytelling
(Allison Druin)
This Session…
Varying design methods…
 Exciting technologies…
 Challenges for the future…
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please hold questions until the end
for a panel discussion