Transcript OQM, PaRTs, Sterling Overview Child Welfare TQM Workshop Performance Management Staff

Florida Department of Children and Families
Office of Quality Management
Jeb Bush
Governor
Lucy D. Hadi
Secretary
Child Welfare TQM Workshop
OQM, PaRTs, Sterling Overview
Performance Management Staff
Mary Gallagher
Ronnie Evans
Verita Glanton
Angie Stackhouse
Merlin Roulhac
Marcia Dukes
Bob Howard
Coleman Zuber
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Jeb Bush
Governor
Lucy D. Hadi
Secretary
DCF Mission
Protect the Vulnerable,
Promote Strong and Economically Self-sufficient
Families,
and Advance Personal and Family Recovery
Jeb Bush
Governor
Lucy D. Hadi
Secretary
OQM Mission
Through an enterprise quality management system that is customer
focused, data driven and results oriented the Office of Quality
Management will provide vital information and technical assistance
to assist contracted service providers and department staff to
achieve the DCF Mission and to exceed federal and strategic
performance outcomes.
Jeb Bush
Governor
Lucy D. Hadi
Secretary
OQM Mission
Through an enterprise quality management system that is customer
focused, data driven and results oriented the Office of Quality
Management will provide vital information and technical assistance to
assist contracted service providers and department staff to achieve the DCF
Mission and to exceed federal and strategic performance outcomes.
Jeb Bush
Governor
Lucy D. Hadi
Secretary
“When I returned to DCF, I laid out a plan for the future. This plan
requires changing the culture and soul of the agency in order for us
to meet organizational challenges with a focus on exceeding all of
our customer and stakeholder needs. A business model, using
principles based on Sterling Criteria values and expectations will
enable us to achieve and sustain fundamental change leading to
positive outcomes for the people we serve.”
Lucy Hadi, Secretary
Sterling Core Values
Jeb Bush
Governor
Lucy D. Hadi
Secretary
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Customer-driven excellence
Organizational and personal learning
Valuing employees and partners
Focus on the future
Management by fact
Social responsibility
Focus on results and creating value
Systems perspective
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Progress . . . To Date
Jeb Bush
Governor
Lucy D. Hadi
Secretary
Office of
Provider
Relations
Program
Support
Office of
Quality
Management
•Capacity to communicate and work effectively with CBCs
•Provides support for program offices to meet challenges of
changing roles and responsibilities
•Provides structure for integrated approach for quality
assurance, contract monitoring and performance improvement
activities
Jeb Bush
Governor
Lucy D. Hadi
Secretary
DCF Strategic Plan
Progress to Date…
Customer Populations Served
Jeb Bush
Governor
Lucy D. Hadi
Secretary
Children or Adults who have been abused,
neglected, exploited or at risk of abuse, neglect or
exploitation, and their families.
Families and Individuals in distressed /fragile health
or circumstances.
Individuals and Families at risk of or challenged by
substance abuse and/ or mental illness.
The Florida Tax Payer as a significant stakeholder
that requires evidence of efficiency and
effectiveness.
Why is this Plan Unique?
Jeb Bush
Governor
Lucy D. Hadi
Secretary
Organized by Population
Developed using customer and stakeholder input
Measurable Success Indicators
Statewide focus on performance improvement through PaRTs
Concept of “spin off” deployment plans
Aligns District, Program Office and Support Area Initiatives
Progress . . . To Date: PaRTs Teams
Jeb Bush
Governor
PDCA
DCF Population
Outcomes
Lucy D. Hadi
Secretary
Family
Safety
ACCESS
Florida
SAMH
Executive
Direction
and
Support
Services
Teamwork
Partners
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3 – Central
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5Office,6 Zones, Districts, 9Community
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ALL OTHER PaRT TEAM MEMBERSHIP
Jeb Bush
Governor
Lucy D. Hadi
Secretary
Family
Safety
District/Region
Operations
CPI / Hotline
Child Care
Regulations
Domestic Violence
Adult Services /
API
Zone
Program Office
Resource Management
Zone Operations
Management
Substance
Abuse and
Mental
Health
Central Office
Program Office
Budget Office
Quality Management
Information Systems
ACCESS
Florida
ESS
Refugee Services
Homelessness
Executive Direction
& Support Services
Information Services
Office of the Secretary
District Administration
Administrative Services
Executive Sponsors
PDCA
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Family Safety PaRT Team Membership
Jeb Bush
Governor
CBC
CBC CEOs
Lucy D. Hadi
Secretary
CHILD
WELFARE
District / ZONE
CBC Contract Managers
Zone Budget
Zone Quality Management
HOMESAFENET
Information Technology
Program Office
CENTRAL OFFICE
Child Welfare Program
Provider Relations
Budget Office
Contract Office
PDCA
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Purpose
Jeb Bush
Governor
Lucy D. Hadi
Secretary
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Systematic approach to monitor, analyze and report performance
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Process aligned with DCF Strategic Plan and drives Success
Indicators
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Ensures program resources are managed effectively and efficiently
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Quickly identifies performance and budget gaps
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Requires the development/ implementation of countermeasures that
are based on cause and effect analysis
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Provides continual SWOT analysis
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Standardized documentation process with monthly status, progress
and issues reported to DCF Leadership Team
PDCA
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Progress . . . To Date
Jeb Bush
Governor
Lucy D. Hadi
Secretary
The Deming Cycle
Adoption of a Problem Solving Methodology
PLAN: Design or revise business process components to improve results
DO: Implement the plan and measure its performance
CHECK: Assess the measurements and report the results to decision makers
ACT: Decide on changes needed to improve the process
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Progress . . . To Date
Jeb Bush
Governor
Lucy D. Hadi
Secretary
DCF Performance Dashboard
•Centralized point for DCF Performance
Measures
•Displays CBC / Contract Performance
Data
•Serves DCF staff, Community
Providers, Legislative Staff, Public
•Organized by Strategic Success
Indicators
•Tool for PaRTs Teams
Performance Management
Jeb Bush
Governor
Lucy D. Hadi
Secretary
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ocus – Laser focus on strategically linked high priority objectives drilling
down and across
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lignment – Align objectives, measures and actions throughout DCF (i.e.,
cause and effect) to include CWLS
Improvement – Drive actions that improve underperformance in
strategically aligned focus areas
Reviews – Drive business results through systematic and analytic
management reviews at all levels
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Jeb Bush
Governor
Lucy D. Hadi
Secretary
Secretary Hadi’s PaRTs Message
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