Transcript MUSC Education & Student Life Communication Forum July 28, 2010 Dr. Darlene Shaw, Associate Provost.

MUSC Education & Student Life
Communication Forum
July 28, 2010
Dr. Darlene Shaw, Associate Provost
Agenda
•
•
•
•
•
•
•
•
Wins!
Appreciation Prizes!!
Major FY2010 Accomplishments
Pillar Goal Accomplishment
Year End Financial Update
Employee Recognition Celebration!!!
Questions & Answers
Announcements/Updates
WINS!
Welcome to the ESL Team!
Wellness
Center
15 Summer
Kids’ Camp
Counselors
Enrollment
Meghan Gerrity
Permanent FTE
Services Program
Coordinator I
CAPS
Shantee Foster
New Post Doc
University
Barbara Bozarth
Dianne Terry
Pat Cassano
WINS!
Amy Leaphart
Julie Reese
Rhonda Ferris
Sandra Morris
Excellence in Action!
Applause
Awards
Jim Tomsic
Rebecca Mueller
Mary Ellen Lenhardt
Wins!
Wellness
Center
CAPS
•Kids Program
revenue
$195,814; 41%
improvement
•8% Membership
Growth
•Total revenue
increased by 10%
or $196,029
CAE
•Humanitarian
Grant
Dr. Lisa Kerr
Dr. Tom Smith
•Dr. Alice Libet
awarded the
Outstanding
Clinical
Supervisor for
2010
Wins!
Compliance
Acquired New
Technology
•Federal Direct
Student Loan
Program
•City Slicker
Cecile Kamath &
Financial Aid Office
•Higher
Education
Opportunity Act
Willette Burnham
Alicia Lockard
Geoff Freeman
Larry Owens
Initiatives
•New Student
Orientation
•Student Social
Networking
•Faculty
Convocation
•Point & Click
Barbara Bozarth
Julie Reese
Suzanne Smith
Bryan Moten
Christy Huggins
Wins!
Wins!
Connecting with You!
ESL
Employee
Title
Appreciation
THANK YOU!!!
Six Appreciation
Prizes!!
Highlights of FY2009-2010
FY2009-2010 Major
Accomplishments
• Wellness Center
– All time high total revenue of $2.6 million
– Added 670 new members; record high membership count
– Renovated bathrooms and created two family changing
areas
– Purchased new fitness equipment (e.g., treadmills)
– Implemented new software to manage business operations
– Expanded the Kids Camp
– Hosted 2-mile Fitness Walk/Run
– Added several new programs (Spinning & TRX)
FY2009-2010 Major
Accomplishments
• Student Health
– Developed online flu assessment tool which was adopted
by area colleges and the South Carolina Hospital
Association
– Established a phone triage to screen students with flu-like
illnesses
– Developed a pod cast to educate MUSC students on ways
to prevent infection and transmission of the flu
– Setup satellite clinics at the library and classrooms to
administer flu vaccines
– Administered over 1,970 seasonal flu vaccines and 1,200
H1N1 vaccines
FY2009-2010 Major
Accomplishments
• Counseling & Psychological Services
–
–
–
–
Continued anonymous online screenings
Expanded online library resources for students
Provided services to 20% of the student body
Facilitated new educational workshops including
stress reduction in preparing for professional
boards
FY2009-2010 Major
Accomplishments
• Education Technology Services
– Completed year three of a nearly $1m classroom
technology upgrade project
– Invested nearly $340,000 in education technology and
upgrades for 36 centrally-scheduled classrooms
– Supported globalization initiatives by providing the latest
telepresence technologies to enable real-time collaboration
and technical support
– Co-produced pod cast to support Student Health
– Upgraded technology in HSC auditorium and executive
conference room
FY2009-2010 Major
Accomplishments
• Enrollment Management
– Converted to the Federal Direct Student Loan
Program (Direct Lending)
– Promoted Lyla Hudson to Director of Admissions
– Implemented procedures to comply with the
South Carolina Illegal Immigration Reform Act
– Streamlined the process for updating the MUSC
Academic Bulletin with course and program
changes
FY2009-2010 Major
Accomplishments
• Student Programs
– SGA & SPO offered 45 programs to over 13,000
participants and in collaboration with the MUSC Cultural
Projects Council, hosted the first Annual MUSC Art Walk in
historic Charleston for over 850 attendees
– Added NCBI to formal curriculum in two colleges
– Trained 170 staff/faculty and 666 students during the year
– Hosted the Commission on Higher Education’s Annual
Campus Safety Conference
– Created the MUSC online student directory
– 24% of the student body volunteered 17,632 hours of
community service, up 9% from prior year
FY2009-2010 Major
Accomplishments
• Center for Academic Excellence/Writing Center
– Offered interprofessional courses in Humanities to students in all
six colleges
– Expanded hours of operation to accommodate increased requests
for services
– Sponsored MUSC Writes-24 Hours, archived at the NCTE
National Gallery of Writing as part of the National Day of Writing
– Conducted scholarship resulting in six papers being accepted in
peer-reviewed journals
– Developed online student satisfaction surveys for individual study
skills sessions and supplemental instruction groups
– Held successful second annual Mini-Medical School for aspiring
undergraduate students seeking admission to the COM
FY2009-2010 Major
Accomplishments
• Creating Collaborative Care
– Established IP710, “Transforming Health Care,”
course in the formal curriculum
– Continued interprofessional (IP) Day and overall
satisfaction with IP Day increased by 10%
– Expanded student participation in the Jr. Doctors
of Health Program
FY2009-2010 Major
Accomplishments
• Administration
– Revamped all ESL websites to University Standards
– Prepared monthly Web Analytics/Trends
– Converted Employee Performance Evaluations to new HR
paperless system for 140+ employees (Success Factors)
– Crafted exhibits capturing relevant historical events for the
new Dental Building & Colbert Education Building
– Received Annual Report Awards: Print Industry of the
Carolinas Award (PICA) & the Higher Education Business
Marketing
– Sponsored four weekly marketing features pertaining to
Education and Student Life on the University’s homepage
FY2009-2010 Major
Accomplishments
• Division of Education & Student Life
– Enhanced the educational experience of our student body
• Achieved 97% overall student satisfaction
• 97% of students believe they made the right choice
in selecting MUSC
– 92% of ESL staff is pleased to be working at MUSC
– 92% of ESL staff evaluate the culture as valuing diversity
– Professional Development
• NCBI, MUSC Excellence, Team Skills, Leadership
and various technical training
– Communication, team & individual recognition
• Quarterly all staff communication forum
FY09-10 Pillar Goals
ESL
People
Service
Quality
Growth
Finance
As we begin our pursuits in Excellence – we will be striving to reach or exceed the top quartile in most key areas (some unmeasured as indicated below).
Once benchmark data are available, we will establish step goals to move forward and toward higher levels of achievement.
90% or more of ESL
Faculty and Staff are
pleased to be working
@ MUSC
90% or higher of
Faculty/Staff believe
they made the right
choice in selecting
MUSC
85% or higher of
Faculty/staff &
students evaluate
MUSC’s culture as
valuing diversity
5% improvement in
employee response
to supervisors
recognizing
individual efforts
90% of students agree they
made the right choice by
selecting MUSC
Students evaluate ESL
services with an overall
satisfaction rate of 90% or
higher
Supervisors set a
good, positive and
professional example;
staff ratings improve
by 4%
75% of graduating
students agree their
understanding of the
contributions of other
professions to health
care delivery or
research increased
through their
experience @ MUSC
33% increase in
Interprofessional student
events/activities
sponsored by ESL
Provide support to
International Program
Development as
evidenced by a 25%
increase in the number of
international students
provided services
through ESL
Total expenses will not
exceed the FY10
revised budget
(Not to exceed 10%
utilization of reserve
funds for one-time
major expenditures)
Year End Financial Update
Wendy Littlejohn, MBA, CPA
July-August 2010 Harvard Business Review
ESL Financial Overview
Financial
Challenges
Results
FY09-10
Poor Economy (National & State)
$1.1 million operating margin
$214,893 or 11% State Cut
Willingly supported MUSC VPAA
(i.e., mission of the University)
No COLA/PFP Incentives
Strategy
5% Overall increase in revenue streams
$174,361 ARRA Fund
Control costs & prioritize expenditures
Team Spirit!
ESL FY2009-10 Financial Overview
$10.4m Budget
Personnel
Expenditures $7.1m
Operating
Costs $2.2m
58%
20%
17%
3%
2%
100%
Student Fees, Applications, Transcripts & Matriculation
Wellness Center
State Appropriations
Miscellaneous
ARRA (Stimulus) Funds
68% of the Division’s total cost is spent on personnel
21% of the Division’s budget is spent on operating costs
$910,140 Contractual Services
$585,361 Supplies
$418,487 Equipment, Fixed Charges, IT & Other
$322,488 Student Activities & Scholarships
11% transferred to the VPAA office
Support University-wide
Initiatives $1.1m
100%
Revenue/Services
Note:
Student fees are our
largest source of
revenue and we
provide outstanding
services evidenced by
an overall satisfaction
rate of 97% (2010
student survey).
Personnel Expenditures
$7,121,900
$7,059,139
$7,040,051
Year
FY2009-2010
What’s next?
Your
Text here
FY2010-2011
Depends largely
on the economy
Value employees
Customer satisfaction
Continuous
improvement
Continue to
be fiscally
responsible
and support
the mission of
the Medical
University of
South
Carolina
Employee Performance Review
3
1
Success
Factors
All electronic
Rating scale
Self assess
Pillar goal
Due Prior to
September 15
2
Pay for
Performance
•Nothing
approved at this
time
•If approved,
may be centrally
funded
Planning
Document
•Updated job
duties
•Due before
Nov 1
Organizational Success = Empowered Employees
July-August 2010 Harvard Business Review
Employee Recognition!
• Animated fireworks will appear on screen
2009-2010 Selection Committee
THANK YOU…
Susan Fox – Chair
Rhonda Walters
Julie Reese
Jim Tomsic
Linda Kinloch
Janis Newton
Wendy Sosebee
Candy Hall
Christy Huggins
2010 Fourth Quarter
Staff Recognition Winners!!!
Pat
Cassano
Mary Ellen
Lenhardt
Benita
Schlau
Steve
Zimmerman
MUSC ESL
Employee of the Year!
“Awesome
Person”
•Dependable
•Trustworthy
•Considerate
•Team spirit
•Goes Beyond
•Never says
“no”
Kevin
Smuniewski
2010
Winner!
Text 1
Man can learn
a lot from
fishing – when
the fish are
biting, no
problem in the
world is big
enough to be
remembered.
– Orlando A. Battista
2010-2011 Selection Committee
Susan Fox – Chair
• Kevin Smuniewski
• Martha Lipton
• Scott Lewis
• Dorothy Roper
• Ashley Stuckey
• Miriam Hutto
• Bryan Moten
• Kyle Connelly
Questions
?
Comments
Leadership
Appreciation
Feedback
Announcements
Weddings
Family Additions
Other
MUSC Education and Student Life...
Connecting for Success