Portal Solutions for Health Noble Software Consulting-Microsoft Partner Agenda Business Context and Challenges Scenarios and Customer Evidence Benefits Microsoft Value Proposition Summary Healthcare Challenges Clinical • Accessing patient information where and.
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Portal Solutions for Health Noble Software Consulting-Microsoft Partner Agenda Business Context and Challenges Scenarios and Customer Evidence Benefits Microsoft Value Proposition Summary Healthcare Challenges Clinical • Accessing patient information where and when it’s needed • Communicating with colleagues and other teams across organizational boundaries, departments, and entities • Reducing patient data entry errors due to manual processes • Monitoring and analyzing patient information in real time for better decision making Administrative • Sharing operational information across teams, departments, and entities • Complying with privacy and security mandates by providing highly secure tools and processes for managing documents and records • Reducing time spent searching across systems for records and documents • Increasing operational efficiency by integrating information systems Patient • Enabling health organizations to promote information transparency and regulatory compliance • Streamlining how patients provide personal information and medical history through electronic forms • Allowing patients to access health information and participate actively in their own care Benefits of Portal Solutions for Health Clinical Administrative • Enable clinicians to share and access information from a single location and connect with colleagues through highly secure communicationenabled portals • Ensure the collection, management, and disposal of health records in a consistent and uniform manner across the organization • Enable patients to connect to health information from their homes and workplaces with familiar Web and Microsoft Office tools • Allow health administrators to access information and people more easily by integrating search capabilities within portals • Deliver reports and analysis to patients in a timely and targeted manner, improving patient satisfaction • Provide caregivers with a consolidated view of patient data to enhance clinical decision-making • Bridge information and communication gaps across the organization by collaborating via portals • Streamline administration with automated forms that reduce manual data entry and research Patient • Enable patient and caregiver access to real-time data, increasing timeliness and accuracy of patient care Business Context “Even though consumer interest in the online health channel is high, healthcare eBusiness executives spent an average of just $4.5 million in 2006 on their consumer-facing online presence, versus an industry average of $10.1 million.” “Healthcare Consumers Continue To Migrate Online, Forrester Research, Inc., December 12, 2007” Microsoft was positioned in the Leaders Quadrant of the Gartner Magic Quadrant for Horizontal Portal Products in 2008 The Gartner Magic Quadrant is copyrighted 2007 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. Enable the Organization As an enterprise solution, SharePoint® technologies enable your healthcare organization to make real transformational changes by bringing operational and clinical practices to everyone in the organization—generating an available index of knowledge and specialties across the organization. Knowledge People Skills Specialties Clinical Practices and Procedures Clinical Operational Administrative Patient Portal Solutions for Health The SharePoint Business Productivity Platform Single Business Productivity Platform leading to common: Number of Users - End-user Experience - Rich Integrated Capabilities - Toolset and Development - Deployment and Management SharePoint Platform Corporate Department Empowerment Team Agenda Business Context and Challenges Scenarios and Customer Evidence Benefits Microsoft Value Proposition Summary Microsoft Health Portals Scenarios Provide consolidated access to patient information through a single unified view Facilitate collaboration and coordination among primary caregivers and teams of specialists Clinical Portals Administrative Portals Patient Portals Streamline administration and business practices by consolidating operational information from across organizational boundaries, teams, departments, and entities Target the most relevant content for daily operations and improve document and records management processes Provide patients a single location to access information about provider services, regulatory compliance, and hospital best practices—increasing transparency and patient satisfaction Keep patients informed about their health and allow them to participate more effectively by making essential patient information available via security-enhanced portals Clinical Portals Providing clinicians with timely, highly secure access to patient data and the tools to analyze it efficiently and effectively to make the most informed decisions Needs Providing controlled access to patient data and records to prevent the exposure of confidential information Increasing coordination among caregiver teams by providing access to information systems and patient data where and when it’s needed Simplify how health professionals track and analyze critical information by using Business Intelligence (BI) scorecards and dashboards Solutions Control access to patient information through centrally monitored, role-based authorization Share information through team services, bulletin boards, discussion groups, and other portal features that provide new ways for caregiver teams to collaborate Provide caregivers with enhanced visibility and insight into patient information for well-informed decisionmaking Business Benefits Enable compliance with privacy and security mandates through role-based access to information and records Enable caregiver teams to coordinate more securely by sharing clinical information via portals “The SharePoint Server–based portal and data repository will dramatically improve our clinical and drug trials. Our teams will be more efficient, [and] we will have full visibility and control of our data.” Jacque Brodt-Suggs Director of Application Support Atlantic Health How Clinical Portals Can Help Care Team Coordination Enables caregiver teams to access, share, and consolidate health information more securely and easily for better team coordination and patient care Respond to critical and time-sensitive situations Assign and monitor care team tasks (routine check ups and tests) Share information (lab results, medications, images, and care plans) across departments Access patient records from remote locations Challenges and Capabilities Clinical Portals Offer Care Team Coordination Challenges Capabilities Inaccessible systems: Providing access to patient information where and when it’s needed Improve access to information: Provide a single location for caregivers to access information while on the go and from most mobile devices Delayed responses: Communicating more efficiently and effectively with decision-makers and seeking consultation in critical care situations Share knowledge: Generate an available index of knowledge and specialties for faster, smarter care Limited information sharing: Sharing patient information more easily and securely for informed decision making Collaborative work environment: Consolidate and share patient information from multiple teams, departments, and entities Clinical Portals for Care Team Coordination Case Study University Hospitals Bristol NHS Foundation Trust Foundation Trust Set to Boost Patient Care with Content Management System Customer Business Challenge Customer Solution • Using existing intranet to its full potential • Created a new portal based on Microsoft Office SharePoint® Server 2007 and Microsoft SQL Server® 2005 Enterprise Edition • Storing e-mail messages • Minimizing daily IT support level required to manage content Customer Results/Benefits • Adopted more intuitive tools, increased number of portal users • Improved communication • Provided faster access to updated information • Reduced IT maintenance “It integrates seamlessly with our IT environment, offers a huge set of new and intuitive tools, and is good value for money.“ Chris Berrington | ICT Systems Development Manager | UHBristol Administrative Portals Providing highly secure connections with healthcare payers on claims processing to comply with privacy and security mandates Needs Complying with regulatory policies for the entire document lifecycle (including collection, storage, and elimination) across the organization Enabling administrators to find and access information from different systems across organizational boundaries and from teams, departments, and entities Provide document and records management (versioning, rights management, history and security controls, defined electronic publishing, and notification and distribution processes) that enable compliance for policies, procedures, and organizational records Solutions Allow health administrators to access information and people without leaving the application by integrating enterprise search capabilities within portals Enable organizations to provide training and education within portals by managing learning materials Streamline administration and increase productivity with automated forms that reduce manual data entry and research Business Benefits Target information for different individuals and groups, enabling data and transactions to move seamlessly to the appropriate person or team Enable informed decision-making by making it quick and easy to integrate content and workflows in line-ofbusiness applications “By decreasing the amount of time that we spend looking for or amending our documents and condensing our review cycles, we’re able to devote our resources to more strategic pursuits that result in better patient care.” Ed Simcox Director of Enterprise Technology Planning, Clarian Health Administrative Portals Enable Highly Secure Enterprise Content Management and Information Sharing Enables administrators to efficiently and effectively manage content and ensure compliance Organize health records and documents Share organizational policies and procedures Protect confidential patient information Search for information across multiple departments and line-ofbusiness applications Challenges and Capabilities Enterprise Content Management and Information Sharing Challenges Uncontrolled access: Preventing exposure of confidential information to unauthorized persons Unorganized documents and records: Access, manage, and archive documents and records more easily Time-consuming search procedures: Finding patient records and documents more efficiently and effectively across different departments, systems, and line-of-business applications Capabilities Role-based access: Set security permissions on documents and records so only authorized users have access Policy-based documents and records management: Use policies and dynamic business rules to govern documents and records storage, maintenance, and disposition Integrated search: Quickly search documents and records by multiple criteria and across multiple systems and applications Administrative Portals for Content Management and Information Sharing Administrative Portals for Content Management and Information Sharing Case Study St. Vincent Heart Center of Indiana Hospital Improves Internal Communication and Business Processes with New Intranet Customer Business Challenge • Locating important information • Replacing the intranet with consolidated portal solution with unified view • Streamlining enterprise content management Customer Solution • Launched a new, externallyhosted intranet portal based on Office SharePoint Server 2007 Customer Results/Benefits • Successfully organized diverse information • Positive response from 87 percent of team members • More secure information access • Automated workflows with electronic forms “With Office SharePoint Server 2007, we can make more information available to team members, and that information is more accurate and more timely.” Stephanie Hinchman | Project Manager and Administrator | St. Vincent Heart Center of Indiana Case Study – Independence Blue Cross Health Insurer Saves $2 Million Yearly with Enterprise Content Management Platform Customer Business Challenge • Provide annual publication of members policy • Reduce production and distribution cost • Comply with document privacy , information security mandates and be able to archive evolving content Customer Solution • Adopted a new solution to provide current information while maintaining security and privacy for members, based on Office SharePoint Server 2007 Customer Results/Benefits • Provided enterprise search for easy information access • Members search for private information securely, download only what is relevant • Automated workflow processes with document management technology “Employee response to SharePoint Server 2007 is overwhelming; everyone wants to create a site for collaboration.” Greg Barnowsky | Chief Architect, Enterprise Content | Independence Blue Cross Patient Portals Needs • Meeting patient demand for Web-based access to health information to reduce clinical visits • Meeting patient demand for greater participation in care as consumer awareness grows • Promoting hospital statistics and compliance with regulatory practices • Streamlining and automating operational and financial transactions for improved patient services • Enable organizations to conduct Web-based, patient-facing surveys and measure the outcomes with analytical tools embedded in portal solutions • Allow patients to connect remotely by providing them with security-enhanced access to portal solutions from their homes and workplaces Solutions • Make essential patient information (including medical records, lab results, care plans, and medical images) available via highly secure patient portals • Provide an integrated portal solution that offers self-service capabilities to patients, such as renewing prescriptions, preregistering for an appointment, and reviewing and paying charges online Business Benefits • Enhance patient satisfaction and reduce frequency of clinical visits • Allow patients to pursue their health goals by using portals in conjunction with physician support and guidance • Help ensure compliance with privacy and security mandates and streamline hospital operations with best practices to improve transparency and patient satisfaction • Automate operational and financial transactions to save time for patients and enhance their satisfaction “Our overall aim is to ensure our intranet is the vehicle for delivering all internal communications at NIB and that employees rely on it as a source of up-to-date and accurate information…This pilot has reinforced the need to have some type of content management tool that enables us to have workflow version control to provide valuable and pertinent information that assists our employees and eventually, our customers.” Van Epen Human Resources Manager NIB Health Funds Limited Patient Portals Boost Operational Efficiency and Satisfaction Improves patient satisfaction by streamlining processes for efficient and effective hospital operations Share health information (lab results and prescriptions) with patients Provide health and wellness education Improve patient transactions Promote hospital serviceline compliance etiquette Challenges and Capabilities Operational Efficiency and Satisfaction Challenges No remote access: Providing patients with remote access to health information to reduce frequent clinical visits Distributed processes: Eliminating duplicative intake and information-gathering procedures Limited patient engagement: Providing Web-based solutions to increase patient engagement with care plans Capabilities Highly secure access where and when it’s needed: Allow patients to connect remotely from their homes and workplaces Integrated processes: Use electronic forms to streamline how patients provide personal information Increased patient engagement: Enable patients to actively participate in care plans with easy-to-use portal solutions and familiar Microsoft technologies Patient Portals for Operational Efficiency and Satisfaction Patient Portals for Operational Efficiency and Satisfaction Case Study NIB Health Funds Limited Major Health Fund Improves Member Service with Microsoft Office SharePoint Server 2007 Customer Business Challenge Customer Solution • Improving accessibility of information • Created a new intranet portal solution based on Office SharePoint Server 2007, providing a platform for business intelligence (BI), employee collaboration, business processes, and Enterprise Content Management (ECM) • Providing version tracking for changing content • Providing the capability to self-publish Customer Results/Benefits • Improved compliance with internal and external regulations • Improved employee collaboration and internal communication • Saved nearly AU$4,500 annually “With Microsoft Office SharePoint Server 2007, we can import all 1,000 pages and most of the applications. That will allow us to manage our intranet through one application, as opposed to the several we use now.“ Joe Grgas | Intranet Communications Manager | NIB Case Study Hospital of St. Raphael Hospital Improves Patient Care Using Online Collaboration Portal Customer Business Challenge • Providing securityenhancement features for information sharing • Providing a Web-based single point of contact • Effectively managing critical clinical information Customer Solution • Developed a portal solution based on Microsoft Office SharePoint Server 2007 to automate workflows, enhance communication across teams and departments, and distribute complex clinical reports Customer Results/Benefits • Provided easier and more secure access to clinical records • Adopted a flexible data management strategy • Saved money by building upon existing infrastructure “Microsoft’s SharePoint has proved to be a user-friendly, scalable and versatile solution that has lived up to its promises.“ John H. Drury | M.D., FACC, FACP, Chief Medical Information Officer | Saint Raphael Healthcare System Agenda Business Context and Challenges Scenarios and Customer Evidence Benefits Microsoft Value Proposition Summary Health Portals Business Benefits CONNECT COLLABORATE • Improve clinician productivity by enabling caregivers to connect and share expertise and health information • Consolidate information from multiple information systems across organizational boundaries and different teams, departments, and entities • Keep staff informed and updated with the latest practices and procedures with portal solutions that are easily accessed across the organization • Capture and track organization-wide knowledge with content management features • Provide decision-makers with a unified view of information and integrated search capabilities • Provide caregivers, staff, administrators, and patients with a security-enhanced, collaborative environment • Provide a familiar interface built on Microsoft’s industryleading platform • Use electronic forms to automate manual data entry of patient information • Allow mobile healthcare workers to work while on the go, using most mobile devices INFORM Health Portals Technical Benefits CONNECT • Enable caregivers, staff, and administrators to connect with patients and each other more easily and securely • Provide users with targeted role-based information through integration with Windows Server® and Active Directory® • Allow seamless integration and extend existing IT investments with Microsoft BizTalk® Server COLLABORATE • Reduce time spent locating required documents and simplify the audit process by bringing together information from multiple sources to a single location • Provide easy, efficient, and effective ways to share information with collaboration features (discussion groups, bulletin boards, team services) • Provide an extensible architecture to collaborate and share information from different systems, applications, teams, and departments INFORM • Create flexible, formatted reports with familiar, easyto-use reporting tools • Provide dashboards, key performance indicators (KPIs), and scorecards for analyzing data, seeing trends, and making wellinformed decisions • Enable users to efficiently collect, analyze, and report data from multiple systems, applications, teams, and departments Agenda Business Context and Challenges Scenarios and Customer Evidence Benefits Microsoft Value Proposition Summary Enable the Organization SharePoint Everywhere Knowledge People Skills Specialties Clinical Practices and Procedures Clinical Operational Administrative Patient Portal Solutions for Health Portal Solutions for Health Microsoft Portal Solutions for Health have Enterprise Content Management (ECM), Business Intelligence (BI), and Unified Communications capabilities that enable healthcare delivery teams to improve patient outcomes, while managing costs and privacy across the entire continuum of care. Client Access Capabilities Clinical Administrative Patient Microsoft Portal Solutions for Health Connect Enterprise Content Management (ECM) Collaborate Unified Communications Inform Business Intelligence (BI) ECM in Portal Solutions for Health • User Interface All ECM functionalities, including Web Content Management (WCM), are made accessible through familiar tools such as Web browsers, MicrosoftOffice tools, and third-party applications. • Microsoft Office Web browsers Third-party apps ECM Components Document Management Records Management Forms Management Web Content Management Unified Services Unified Services The unified Office SharePoint Server 2007 platform enables IT to reuse and deploy a rich set of functionality across various components. • User Interface Enterprise Content Management (ECM) Components The concept behind ECM is to capture, manage, store, preserve, and deliver information through Document Management, Records Management, Forms Management, and Web Content Management capabilities. • Enterprise Content Management Workflow Search Collaboration Policies Auditing Security Library Rights Mgmt Unified Content Storage Architecture The Unified Storage Architecture provides IT resources with a consistent way of deploying and managing content repositories regardless of the solution or type of content. Unified Storage Architecture Unified Communications Technologies in Portal Solutions for Health Increased Productivity, Patient Safety, and Efficiency through Communications Convergence Across Devices E-mail/ Calendars Identity & Presence Team Workspaces Across Networks Application Integration Instant Messaging VoIP Conferencing Alex Hankin Senior Director Contoso, Ltd. [email protected] Streamline communications for end users Increase operational efficiency Provide built-in protection Build a future-ready foundation on software Business Intelligence (BI) in Portal Solutions for Health Microsoft BI provides health professionals with the tools to: • Easily analyze data and see trends • Make well-informed decisions • Create, publish, and share reports • Provide insight into operational, clinical, and financial data with scorecards and dashboards Microsoft BI can help simplify the integration of information from clinical and line-of-business systems, with personalized views for caregivers, staff, and administrators. The Value of Microsoft Portal Solutions for Health • Powerful information-sharing and collaboration capabilities that users can access over the Web with familiar, easy-to-use tools such as the Microsoft Office system • Easy customization and integration with Microsoft Office system • Interoperability with desktop and line-of-business systems to impart greater value to users and IT administrators • A single infrastructure for intranet, Internet, and extranet portals • An affordable portal solution that easily scales for varying clinical and operational needs • Added ROI by leveraging existing investments in Microsoft client products and technologies Agenda Business Context and Challenges Scenarios and Customer Evidence Benefits Microsoft Value Proposition Summary Summary Microsoft Portal Solutions for Health prove how easy it is to use familiar tools to collaborate, and access and share information more efficiently and effectively. So get connected and we’ll keep it affordable. CONNECT Enable interoperability between systems, manage and integrate information, and make it easy to share when and where it is needed COLLABORATE Help health professionals communicate, share information, and work together more efficiently and effectively across the healthcare ecosystem INFORM Provide a unified view of information across multiple systems for insight, analysis, and decision support. Information shared through portals can be targeted to the needs and requirements of individual users Call to Action More Information Microsoft Health: http://www.microsoft.com/health Microsoft Health IT: http://www.microsoft.com/industry/healthcare/technology/default.mspx SharePoint 2007 Product: http://www.microsoft.com/sharepoint/default.mspx Contacts Neil Jordan, Managing Director, Healthcare Worldwide Public Sector: [email protected] Julie Anderson, Senior Industry Marketing Manager, Worldwide Public Sector: [email protected] © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. Appendix Case Study Independence Blue Cross Insurer Creates Center of Excellence to Optimize Collaboration, Meet Compliance Needs Customer Business Challenge • Need to automate document archiving and close unneeded legacy sites • Reduce use of shared drives • Comply with document privacy and information security mandates Customer Solution • Adopted a new solution to share information and collaborate based on Office SharePoint Server 2007 Customer Results/Benefits • Improved best practices for security enhancement and governance • Automated workflow processes with document management technology • Provided enterprise search for easy information access “We’ll utilize enterprise search capabilities in SharePoint Server in entirely new ways…It will make us far more effective in servicing our members and may assist in new service areas.“ Greg Barnowsky | Chief Architect, Enterprise Content | Independence Blue Cross Customer Evidence Vanderbilt University Medical Center Medical Center Develops Automated Patient Screening and Early Detection Tool Customer Business Challenge • Developing an integrated information system to facilitate early detection and treatment of sepsis Customer Solution • Developed a new Web-based Patient Safety Screening Tool (PSST) to capture information electronically and display it on a Web site across the hospital Customer Results/Benefits • Reduced incidences and severity of sepsis • Decreased hospitalization and reduced costs • Improved compliance with practice standards • Increased efficiency and provided pre-populated screening data • Enhanced clinical decision making “When Microsoft suggested we work together to create a patient surveillance tool that would screen for sepsis while also gathering information for the clinician—we saw this as the perfect win-win situation.” Michael Higgins | MD | VUMC Customer Evidence Clarian Health Healthcare IS Team Automates Policy Management for $145,000 Cost Savings Customer Business Challenge Customer Solution • Finding a structured way for the Information Systems (IS) department to maintain its hundreds of business policies and procedures • Developed a Policies and Procedures Management System (PPMS) based on Office SharePoint Server 2007 • Complying with internal and external audits Customer Results/Benefits • Increased efficiency in managing documentation • Increased employee productivity by 80 percent • Became 50 percent faster at creating policies and procedures • Improved knowledge management “It’s a challenge to provide best-in-class care to patients while driving down the costs associated with that care, but SharePoint Server 2007 is helping us do both.” Ed Simcox | Director of Enterprise Technology Planning | Clarian Health Customer Evidence Atlantic Health Healthcare Leader is Digitizing Clinical Trial Administration to Boost Productivity Customer Business Challenge • Moving beyond the inefficient paper-based clinical and drug trial process Customer Solution • Established a Web-based portal and a centralized data repository based on Office SharePoint 2007 and SQL Server 2005 that provided a common foundation for all of Atlantic Health’s clinical and drug trial procedures and information Customer Results/Benefits • Anticipates improving administrative productivity by 30 percent • Expects to support more trials and help generate additional sponsorship • Expects to improve data management for reporting, trending, and compliance purposes “The SharePoint Server-based portal and data repository will dramatically improve our clinical and drug trials. Our teams will be more efficient, [and] we will have full visibility and control of our data.“ Jacque Brodt-Suggs | Director of Application Support | Atlantic Health Customer Evidence Sentara Healthcare Healthcare Organization Shortens Time-to-Market, Improves Intranet with Expert Help Customer Business Challenge • Improving community wellness by maintaining wellrun facilities and keeping staff informed of new medical developments • Adopting a new intranet solution with additional capabilities, including improved integration and search facilities Customer Solution • Attended the Architecture Design Session at the Microsoft Technology Center (MTC) to learn how Office SharePoint Server 2007 could benefit the organization • Worked with the MTC architects to create a solution model that matched Sentara’s needs to the product’s features for a solid, long-term intranet strategy Customer Results/Benefits • Improved solution functionality • Increased time-to-market by 25 percent • Gained greater confidence in innovative thinking “I would highly recommend an MTC engagement to any company considering a project involving Microsoft technologies. It will save you time, frustration, and, in the end, money—there’s no question about it.“ John Burrows | Manager of Applications Architecture | Sentara Healthcare