Transcript Good practices of customizing work in Central Europe 20th May 2015, Helsinki Customizing work, Helsinki, May 2015 Dr.

Good practices
of customizing work
in Central Europe
20th May 2015, Helsinki
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
o Dr. Anke Kleffmann
o work- and rehabilitation-psychologist
o (co-)developer of MELBA, IDA, IMBA and other
instruments
o stakeholder and managing director of Miro GmbH
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
o founded after 15 years of research work at
Siegen University, Germany
o development of MELBA, IMBA, IDA and
other instruments
o ministration of the instruments,
(European) research projects,
counseling of organisations
and companies
o offices in Lich und Siegen –
which is 2.085 kilometers from here
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
Good practices
of customizing work
in Central Europe
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
What is „customizig work“?
Supported employment
Job stripping
Job carving
Customizing work
Job enrichment
functiecreatie
(job creation)
Job sampling
Arbeitsgestaltung
(job designing)
Job crafting
Tailoring work
(babylonian) confusion
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
the modification of existing jobs
the creation of new jobs
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
modification of existing jobs is
o to remove tasks from given jobs (stripping)
o to add tasks or requirements to a given job (enlargement/enrichment)
o to change the sequence of tasks
o to change the physical environment
o to use technical aid (e. g. a hand switch instead of a foot switch)
o to use other aid (e. g. drawings that show how things have to be done)
all well-known methods for the adaption of jobs – wether for disabled
workers or for workers in general – used in any European country
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
creation of new jobs
rather new methods for finding jobs for persons with disabilities
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
Where is Central Europe?
Netherlands
Belgium
Luxembourg
Great Britain
Switzerland
Austria
Slovakia
Litauen
Germany
Italy
Slovenia
Croatia
Hungary
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
creation of new jobs
rather new methods for finding jobs for persons with disabilities
a project from the Netherlands
a project from Germany
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
Creation of new jobs in the Netherlands:
functiecreatie
by
www.sbcm.nl
The mission of SBCM:
“Bijdragen aan passend, zo regulier
mogelijk en duurzaam werk voor mensen
met een afstand tot de arbeidsmarkt. Dàt
is de missie van SBCM, ....”
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
functiecreatie
o
individual-centred approach
creating a suitable job for a particular person
by the way: this it what they call „job carving“
o
organization-centred approach
analysing and restructuring the work process in a company or a
section
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
functiecreatie
o
individual-centred approach
steps:
1. get detailled knowledge about the clients (compatible with
description of requirements)
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
functiecreatie
o
individual-centred approach
steps:
ability-profiles
1. get detailled knowledge about the clients (+ compatible with
description of requirements)
IMBA
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
functiecreatie
o
individual-centred approach
steps:
1. get detailled knowledge about the clients (compatible with
description of requirements)
2. have a look at all clients: who is a prospective candidate for a
regular job
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
functiecreatie
o
clients might be
individual-centred approach
• persons with neurologic problems
• persons
with (+mental
retardation
1. get detailled knowledge about
the clients
compatible
with
• persons with autism
description of requirements)
• persons with ADHD (attention deficit
2. have a look at all clients: who is a prospective
hyperactivecandidate
disorder) for a
regular job
• persons with psychic disorders
• persons with physical problems
steps:
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
functiecreatie
o
individual-centred approach
steps:
1. get detailled knowledge about the clients (compatible with
description of requirements)
2. have a look at all clients: who is a prospective candidate for a
regular job
3. search for companies, where the candidate can be placed
(preferrably companies with a question/a problem)
4. analyse the work process by concentrating on taks that might
match the abilities of the candidates
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
functiecreatie
o
individual-centred approach
steps:
requirement-profiles
1. get detailled knowledge about the clients (+ compatible with
description of requirements)
2. have a look at all clients: who is a prospective candidate for a
regular job
3. search for companies, where the candidate can be placed (+
preferrably companies with a question/a problem)
4. analyse the work process by concentrating on taks that might
match the abilities of the candidates
IMBA
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
functiecreatie
o
individual-centred approach
steps:
1. get detailled knowledge about the clients (compatible with
description of requirements)
2. have a look at all clients: who is a prospective candidate for a
regular job
3. search for companies, where the candidate can be placed
(preferrably companies with a question/a problem)
4. analyse the work process by concentrating on taks that might
match the abilities of the candidates
5. place the candidate
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
functiecreatie
o
individual-centred approach
steps:
profile-comparison
1. get detailled knowledge about the clients (+ compatible with
description of requirements)
2. have a look at all clients: who is a prospective candidate for a
regular job
3. search for companies, where the candidate can be placed (+
preferrably companies with a question/a problem)
4. analyse the work process by concentrating on taks that might
match the abilities of the candidates
5. place the candidate
IMBA
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
functiecreatie
o
individual-centred approach
steps:
1. get detailled knowledge about the clients (+ compatible with
description of requirements)
2. have a look at all clients: who is a prospective candidate for a
regular job
3. search for companies, where the candidate can be placed (+
preferrably companies with a question/a problem)
4. analyse the work process by concentrating on taks that might
match the abilities of the candidates
5. place the candidate
6. evaluation and monitoring
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
functiecreatie
o
organization-centred approach
programme developed at University of Maastrich
based on the interest/questions of an employer
the result is not „just“ a job for one handicapped person but as well a
new organizational structure with new functional levels
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
functiecreatie
o
organization-centred approach
steps:
1. find an agreement with employer about necessary analysis
2. analyse the work process
3. collect tasks and elements, that might be done by less qualified
workers
4. combine these elements to a new job
5. place candidates
6. evaluation and monitoring
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
Creation of new jobs in Germany:
Job carving
by
www.lwl.org/
jobcarving/
What is the Integrationsamt of LWL:
Das LWL-Integrationsamt fördert die berufliche Eingliederung von schwerbehinderten Menschen in den allgemeinen Arbeitsmarkt. Es bietet Beratung und
Unterstützung zum Thema Arbeit. Schwerbehinderte Menschen und deren
Arbeitgeber können finanzielle Hilfen bekommen.
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
job carving
o
organization-centred approach
and this it what some Germans call „job carving“
a pilot project from May 2014 till May 2016
a cost free service for employers
based on the interest/problems of an employer and his willingness
for external counseling
the principal point is: job carving is a method to unload a skilled
employee from unqualified tasks (+ save money)
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
job carving
o
organization-centred approach
steps:
1. informing an interested employer in detail
2. the „Job Carver“ comes into the company: analysis of work process
3. collect tasks and elements from given jobs, that might be done by
less qualified workers
4. combine these elements to a new job
5. hand over jobdescription and requirement profile to IFD (special
service for integration)
6. find a suitable client for the created job
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
job carving
o
organization-centred
approach
clients belong to the following groups:
steps:
1.
2.
3.
4.
5.
6.
• young people leaving school – to prevent work
informing an interested employer
in detail
in sheltered
workshops
the „Job Carver“ comes
into
the sheltered
company:workshop
analysis of work process
• people
from
collect tasks and elements
jobs,
that might be done by
• people from
with agiven
psychic
disorder
less qualified workers
• no people with physical problems
combine these elements to a new job
hand over jobdescription and requirement profile to IFD (special
service for integration)
find a suitable client for the created job
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
job carving
o
organization-centred approach
steps:
1. informing an interested employer in detail
2. the „Job Carver“ comes into the company: analysis of work process
3. collect tasks and elements from given jobs, that might be done by
less qualified workers
4. combine these elements to a new job
5. hand over jobdescription and requirement profile to IFD (special
service for integration)
6. find a suitable client for the created job
7. placement and final adjustment by Job Carver
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
job carving
o
organization-centred approach
steps:
1. informing an interested employer in detail
2. the „Job Carver“ comes into the company: analysis of work process
3. collect tasks and elements from given jobs, that might be done by
less qualified workers
4. combine these elements to a new job
5. hand over jobdescription and requirement profile to IFD (special
service for integration)
6. find a suitable client for the created job
7. placement and final adjustment by Job Carver
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
job carving
o
organization-centred approach
steps:
1. informing an interested employer in detail
2. the „Job Carver“ comes into the company: analysis of work process
3. collect tasks and elements from given jobs, that might be done by
less qualified workers
4. combine these elements to a new job
5. hand over jobdescription and requirement profile to IFD (special
service for integration)
6. find a suitable client for the created job
7. placement and final adjustment by Job Carver
8. supervision and monitoring by IFD
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
job carving
o
organization-centred approach
about the „Job Carver“:
1. all of them are experienced Job Coaches
2. all of them are „Ergotherapeuten“ (occupational therapists)
3. all of them have an additional professional qualification related to
trade or craft
4. besides that soft skills had been of importance for their selection
5. there is no formal qualification but quite some training via
workshops
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
job carving
o
topics
are for instance
organization-centred
approach
• the job carver´s role in the company
• what exactly is a job carver´s mandate?
all of them are experienced
JobCarver
Coaches
• Job
versus Job Coach
all of them are „Ergotherapeuten“
(occupational
therapists)
• how to moderate
a brain
storming
all of them have an additional
professional
related
to
• …. and
whatever qualification
other question
appears
trade or craft
besides that soft skills had been of importance for their selection
there is no formal qualification but quite some training via
workshops
about the „Job Carver“:
1.
2.
3.
4.
5.
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
job carving
o
organization-centred approach
about the companies:
1. there is no typical company that makes use of job carving
2. there is not that much potential to create jobs in
companies/sections with a high degree of automation
3. employers are rather reserved, it´s not easy to persuade them
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de
Thank you for your
attention
Customizing work, Helsinki, May 2015
Dr. Anke Kleffmann www.miro-gmbh.de