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Drs. Hans PRUIM Chief Business Partnerships and Information Services Small and Medium Enterprises Branch UNIDO Yerevan, Nov 19, 2002 "Technical aspects of the telework" 1 UNIDO and TELEWORK Yerevan, Nov 19, 2002 "Technical aspects of the telework" 2 Importance of SMEs • Driving force of industrial development • SMEs – support up to 80% employment • Employment > income > poverty alleviation • Main target group for UNIDO • Telework mainly with SMEs Yerevan, Nov 19, 2002 "Technical aspects of the telework" 3 SMEs information needs • Information on markets and appropriate technologies • Information on business opportunities, incl. trading, investment and subcontracting, telework opportunities Yerevan, Nov 19, 2002 "Technical aspects of the telework" 4 UNIDO information support • Capacity building for national information networking – To provide value added information services on markets, technologies and business opportunities – To provide cost-effective Enterprise Internet Solutions, including TELEWORK Yerevan, Nov 19, 2002 "Technical aspects of the telework" 5 UNIDO Approach • Establish support structure through publicprivate sector cooperation • Develop demand-driven value-added services • Ensure sustainability through commercial services • Link with national technical cooperation support programmes (multi, bilateral) • Synergize with national, regional and global SME support initiatives and networks Yerevan, Nov 19, 2002 "Technical aspects of the telework" 6 Implementation strategy • • • • Needs assessment and business plan Capacity building for one-stop-shop - OSS Extend to rural areas (tele/info centers) Support to global e-business infrastructure – WISeKey system for e-transaction and e-trust Yerevan, Nov 19, 2002 "Technical aspects of the telework" 7 Possible national services • Information ( information brokering, business intelligence, technology sourcing/transfer) • ICT Training (corporate training, SME support) • Enterprise Internet Solutions (web consulting, ecommerce, Intranet/extranet, web/database hosting, telework facilitation) Yerevan, Nov 19, 2002 "Technical aspects of the telework" 8 UNIDO support for TELESOL project and follow-up • National OSS business plans to include telework • E-readiness software for telework • Global UNIDO exchange platform (www. unido.org/exchange) – telework opportunities • Subcontracting exchange network (www.unido.org/spx) - telework contracts • Public Key Infrastructure (digital keys) Yerevan, Nov 19, 2002 "Technical aspects of the telework" 9 THANK YOU Drs. Hans Pruim, UNIDO +43 (1) 26026-4755 Yerevan, Nov 19, 2002 [email protected] "Technical aspects of the telework" 10