Transcript Slide 1

ESENER Survey: Psychosocial risks
management in European enterprises
Dr Malgorzata Milczarek
European Agency for Safety and Health at Work
EU-OSHA
 The European Agency for Safety and Health at Work
was established in 1996 in Bilbao to help improve
working conditions in the European Union
 EU-OSHA:

identifies emerging risks (research)

consolidates knowledge (reports)

stimulates debate (seminars)

collects and disseminates
good practice information

organises raising-awareness
campaigns

develops and disseminates
practical tools
FOCAL
POINTS
EU Focal Points
Candidate & Potential
Candidate Countries
EEA/EFTA
Focal Points
EU-OSHA research
 ESENER survey
 Europe-wide establishment ESENER Survey asks
managers and workers' representatives about how
health and safety risks are managed at their
workplace, with a particular focus on the workrelated stress, violence and harassment.
 Computer-assisted telephone interviews (“CATI”)
 2 questionnaires
 31 countries: 36,000 interviews (2009)
 41 national versions of each questionnaire
 “Enterprises” = both public and private sectors
http://esener.eu
The universe EU-27
ESENER covers all establishments with 10+ workers
Across all sectors, including public, except agriculture and fishing
Total employment in EU27 (223.4 million)
16%
Establishments with
10+ employees
3 million enterprises
136 million employees
23%
61%
Self-employed
Employed in establishments <10
Employed in establishments 10+
How are the ‘new’ psychosocial risks such as stress,
violence and harassment being managed?
 Main concerns and causes
 Level of concern about stress, violence and bullying or
harassment; what are the principal risk factors (e.g. time
pressure, poor communication, job insecurity, etc.)?
 Measures taken
 Ad-hoc or ‘reactive’ measures (e.g. training, change to work
organisation, work area redesign, confidential support, changes
to working time, conflict resolution)
 Procedures in place
 More formal or system based than ‘measures’, e.g. procedures
to deal with stress, with violence or with bullying or harassment
Main concerns about workplace risks
Level of concern about various health and safety issues
% establishments, EU27
10 0
90
80
70
60
50
40
30
20
10
Major concern
Some concern
No concern
Bullying or
harassment
Violence or
threat of
violence
Noise and
vibration
Dangerous
substances
WR Stress
MSDs
Accidents
0
DK/ NA
Main concerns and causes
Concern regarding work-related stress
% establishments
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Major concern
Some concern
No concern
DK/ NA
IT
FI
LT
SE
NL
EE
HU
CZ
M
T
UK
SK
IE
BE
DK
HR
LV
CH
-2
7
ES
EU
E
TA L
L
31
TO
SI
LU
CY
FR
AT
DE
BG
RO
PL
TR
NO
PT
0%
Main concerns and causes
Concern regarding bullying or harassment
% establishments
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Major concern
Some concern
No concern
DK/ NA
SI
FI
SE
HU
IT
EE
NL
LT
M
T
SK
DK
EL
AT
LU
UK
HR
CY
-2
7
BE
EU
DE
CH
31
IE
TA
L
TO
ES
LV
CZ
FR
PL
BG
NO
PT
RO
TR
0%
Main concerns and causes
Concern regarding violence or threat of violence
% establishments
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Major concern
Some concern
No concern
DK/ NA
SI
EE
IT
HU
FI
M
T
NL
SE
LT
SK
DK
AT
EL
HR
LU
DE
CH
UK
CY
-2
7
IE
EU
CZ
L
TA V
L
31
BE
TO
ES
NO
FR
PL
BG
PT
RO
TR
0%
Procedures in place
Concern about work-related stress, bullying or
harassment, or work-related violence
% establishments, EU27
Health and social w ork
Education
Public administration and defence; compulsory social
security
Real estate, renting and business activities
Financial intermediation
Other community, social and personal service activities
Mining and quarrying
Transport, storage and communication
EU-27
Wholesale and retail trade; repair of motor vehicles,
motorcycles and personal and household goods
Hotels and restaurants
Construction
Electricity, gas and w ater supply
Manufacturing
0
Bullying or harassment
10
20
30
Violence or threat of violence
40
50
60
70
80
Work-related stress
90 100
Main concerns and causes
Concern about various psychosocial risk factors
% establishments, EU27
100
90
80
70
60
50
40
30
20
10
0
Time pressure
Having to deal
Poor
w ith difficul
communication
customers,
betw een
patients, pupils, management
etc
and employees
Job insecurity
Poor cooperation
amongst
colleagues
Long or
irregular
w orking hours
Problems in
supervisor employee
relationships
Lack of
employee
control in
organising their
w ork
An unclear
human
resources
policy
Discimination for example due
to gender, age
or ethnicity
Procedures in place
Prevalence of procedures to deal with work-related
stress, bullying or harassment, or violence
% establishments, EU27
H e a lt h a nd s o c ia l wo rk
E duc a t io n
F ina nc ia l int e rm e dia t io n
H o t e ls a nd re s t a ura nt s
O t he r c o m m unit y, s o c ia l a nd pe rs o na l
s e rv ic e a c t iv it ie s
R e a l e s t a t e , re nt ing a nd bus ine s s a c t iv it ie s
P ublic a dm inis t ra t io n a nd de f e nc e ;
c o m puls o ry s o c ia l s e c urit y
Who le s a le a nd re t a il t ra de ; re pa ir o f m o t o r
v e hic le s , m o t o rc yc le s a nd pe rs o na l a nd
ho us e ho ld go o ds
T ra ns po rt , s t o ra ge a nd c o m m unic a t io n
M ining a nd qua rrying a nd E le c t ric it y, ga s
a nd wa t e r s upply
C o ns t ruc t io n
M a nuf a c t uring
0%
10%
20%
Bullying or harassment
30%
40%
Work-related violence
50%
60%
70%
Work-related stress
80%
90%
100%
Measures taken
Areas that are routinely checked as part of a risk assessment
% establishments, EU27, lowest, highest and average
Note: only establishments where risk assessment or similar measures are carried out
97%
Equipment and working
environment
IE
CY
45%
Irregular or long working
hours
FI
EE
60%
Supervisor-employee
relationships
DK
EE
76%
The way work is organised
RO
LT
0
10
20
30
40
50
60
70
80
90
100
Measures taken
Use of measures to deal with psychosocial risks over the
previous three years
% establishments, EU27
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
10-19 employees
20-49 employees
50-249 employees
250+ employees
EU-27
Provision of training
Changes to the w ay w ork is organised
A redesign of the w ork area
Confidential counselling for em ployees
Changes to w orking tim e arrangem ents
Set-up of a conflict resolution procedure
Barriers
Main difficulties in dealing with health and safety and with
psychosocial risks
% establishments, EU-27
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Lack of
resources such
as time, staff or
money
Lack of
aw areness
Lack of
expertise
Health and safety
Culture w ithin
the
establishment
Sensitivity of the Lack of technical
issue
support or
guidance
Psychosocial risks
Management commitment
Health and safety issues raised regularly in high level
management meetings
% establishments
100
80
60
40
20
LT
EE
SI
LV
CH
EL
TR
PT
AT
HU
PL
DE
HR
IT
M
T
CY
ES
LU
CZ
FI
TO B
TA G
L
31
RO
EU
-2
7
FR
BE
SK
DK
IE
NO
NL
UK
SE
0
Management of psychosocial risks – drivers, obstacles,
needs and measures taken
 In all enterprise sizes, across all sectors and countries:

the implementation of good practice in OSH management as
well as concern for work-related stress, harassment and violence
act as strong drivers for the implementation of both procedures
and ad hoc measures to deal with psychosocial risks

lack of technical support and guidance was indicated to be the
main barrier
 Sensitivity is a challenge but it does not have to prevent
companies from managing psychosocial risks: it was reported
more often by enterprises which implemented procedures or
measures (higher awareness)
 Need for information or support were consistently reported by
enterprises of all sizes, especially those that did not implement
procedures or measures to deal with psychosocial risks
ESENER information resources
 Printed publications
 Descriptive overview report in English
 Summary of main findings available in 25 languages
 Printed publications for free download
 Data repository at www.data-archive.ac.uk
 Secondary Analysis (to be published early 2012)
 Factors associated with effective management of psychosocial risks.
 Management of psychosocial risks – drivers, obstacles, needs and
measures taken.
www.esener.eu
‘Mapping tool’
showing results by
country, size and sector
Thank you for
your attention!
EU-OSHA: http://osha.europa.eu
Malgorzata Milczarek: [email protected]