Transcript 1. dia

Owner, developer, manufacturer:
NICOpro Ltd.
H-6500 Baja, Szarvas Gabor street 3.
Tel/Fax: +36-79-326-581
E-mail: [email protected]
Web: www.nicopro.eu * www.nicopro.hu
Contents:
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Input information
Need for voice recording by application areas
System requirements
Modes of voice recording
Accessories – telecommunications adapters
Add-on devices
Description of ABSONIC v2.0 software
System support; development background
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1. Input information
The most important information carrier of our everyday life, work, activities and
communication is voice, of which proper processing is highly important. The solution
for this is simple recording, then processing and archiving it.
Information generated by personal presence
• talks
• meeting
• lecture

Information generated by non-personal
presence (communications devices)
• telephone
• cellular phone
• VoIP (SIP)
• Two-way radio set
• SKYPE

IMPORTANT INFORMATION

RECORDING, STORING, PROCESSING
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2. Main areas that need voice recording
Healthcare
•
ambulance services, patient transport, medical monitoring:
– recording, sorting, analysing and storing incoming distress calls
•
health centres, hospitals:
– recording patient diagnostics, interviews, recording and storing conference
materials and consultations
•
pharmacies:
– recording telephone orders of medical products and other justified and
official discussions
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2. Main areas that need voice recording
Fire-service, police
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fire-services:
– recording and analysing incoming telephone calls
– recording and processing the voice two-way radio communication between
cars of on duty units
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law enforcement:
– recording and analysing incoming telephone calls
– recording the voice communication of patrols on duty
– recording and analysing interrogations and interviews
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2. Main areas that need voice recording
Security techniques, asset protection
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security and asset protection companies:
– recording and analysing alerts and (emergency) calls at dispatcher centres
– recording and analysing communication with patrols
– recording calls by customers, partners
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banks, monetary companies and institutions:
– primarily automatic call indications and message recording functions
– recording threat calls
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2. Main areas that need voice recording
Jurisdictional
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courts:
– recording and processing at courts, interrogations and interviews
– drawing up minutes
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chambers:
– recording and processing discussions with clientele
– drawing up minutes
•
police:
– interrogations
– threat calls
– recording calls for documenting
– protocol
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2. Main areas that need voice recording
Logistics, transportation, trucking
•
logistical, transportation and trucking companies:
– voice recording of incoming orders and inquiries
– recording meetings, discussions with existing and potential customers
– recording reports with drivers
– briefings, itineraries and other messages to colleges for morning work
initiation
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2. Main areas that need voice recording
Other areas
Beneficial application at every company, institution and private person, where:
• information loss is not wanted
• (incidental compulsory) information keeping and storing is important
• processing the input is needed to perform work
• taking of authentic voice recording with force of evidence is wanted, no matter if it
concerns a discussion, meeting, conference, incoming or outgoing telephone call,
emergency call, technical support, messaging, etc.
• automatic voice recording in case of illegal intrusions
• voice recording in connection with private businesses
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3. System requirements
Computer
Computers can freely be used for running programs of any other functionality while
voice recording up to a certain number of channels goes on.
It can be used on present existing models, thus running this program will not
necessarily require purchasing new computer models.
Major criteria for computer:
• Capable to run WINDOWS 2000, or later WINDOWS versions
• LINUX operating system capable of running WINDOWS operating system or
emulator
• The machine may be desktop or portable (laptop, notebook, tablet PC)
• USB port
• ABSONIC v2.0 software
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4. Voice recording modes
SKYPE voice recording
Microphone
voice recording
Cellular phone
voice recording
Telephone
voice recording
VoIP (SIP)
voice recording
Two-way radio
voice recording
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4. Microphone voice recording
It consists of the following:
COMPUTER WITH
INSTALLED
ABSONIC v2.0
SOFTWARE
+
MICROPHONE(S)
Other accessories:
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Microphone preamplifier – it is not required in case of
recording via USB or UTP adapter
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Microphone stand
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Foot-switch (for take down minutes)
Wide varieties of wired and wireless microphones are provided according to voice recording needs:
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Conference microphones, necktie-pin microphones, traditional stand or desktop microphones, earphone
microphones, etc.
Suggested areas of applications:
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Voice recording of discussions, meetings, conferences, lectures as well as interrogations, interviews,
take down minutes from recorded voice.
Automatic and manual recording
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4. Telephone voice recording
(analogue, digital and internet lines)
It consists of the following:
COMPUTER WITH
INSTALLED ABSONIC
v2.0 SOFTWARE
+
ABSONIC v2.0
ADAPTER
(1…128 channels*)
+
TELEPHONE SET
OR
EXCHANGE
Telephone recording may be:
• Automatic: - voice recording starts upon lifting the handset and stops on hang-up
- recording may start/pause/stop upon DTMF codes from telephone keypad
- recording is started by voice signal and stops on voice-end
- starts and stops at preset time
• Manual:
- recording is started on screen by clicking on start button (icon) and stopped by recording stop
button while handset is lifted
Recording requirements can be optionally combined, i.e. it is possible to make automatic telephone voice
recording while microphone voice recording goes on in another channel. This kind of combined voice recording
can be applied in case of any recording mode (microphone, telephone, two-way radio, cellular phone as well as
VoIP and SKYPE). It needs adapter and software in accordance with the required number of channels.
*Channel number: It is the number of voice signal sources recordable simultaneously. E.g. to record two
telephone lines a two-channel software and two-channel telephone adapter is needed.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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4. Cellular phone voice recording 1.
It consists of the following four units:
GSM TERMINAL
ADAPTER
COMPUTER WITH
INSTALLED ABSONIC
v2.0 SOFTWARE
ABSONIC v2.0
ADAPTER
ANALOGUE TELEPHONE SET
OR EXTENSION EXCHANGE
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4. Cellular phone voice recording 2.
Voice recording software installed in cellular phone
• Voice recording can be done by a key or automatically
depending on the software
• Store capacity depends on the cellular phone memory, though
records can also be stored on memory card
• Records are processed and achieved by means of ABSONIC
v2.0 software
• Dictaphone functionality (one version of the software)
• Compact, user friendly solution
Special speaker-mike device
This is an ear-mounted earphone-like
device of which ear-side is a speaker,
while the other, outside part is a
microphone.
Telephone handset, or
cellular phone, is mounted on this one.
This device can be used to record both
cellular and line telephone traffic. The
device is connected to the voice card of
the computer and the voice signal is
recorded by means of the ABSONIC v2.0
software.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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4. Cellular phone voice recording 3.
It consists of the following three units:
CELLULAR PHONE
SPECIAL BRANCHED
HEADSET
COMPUTER WITH
INSTALLED ABSONIC
v2.0 SOFTWARE
One line of the special headset goes to the ear, the other line is connected to
the microphone input of the computer’s audio card. Voice signal is recorded
by means of the ABSONIC v2.0 software.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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4. Cellular phone voice recording 4.
It consists of the following three units:
BLUETOOTH
EQUIPPED
CELLULAR PHONE
WIRED OR WIRELESS
USB HEADSET
COMPUTER WITH
INSTALLED ABSONIC
v2.0 SOFTWARE
Headset is connected to the computer’s USB connector socket in the two
following ways: wired or wirelessly. The cell phone is connected to the
computer’s Bluetooth radio with BlueSoleil software via voice gateway
service. Voice signal is recorded by means of the ABSONIC v2.0 software.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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4. Two-way radio voice recording
It consists of the following:
COMPUTER WITH INSTALLED
ABSONIC v2.0 SOFTWARE
+
ABSONIC V2.0
ADAPTER
TWO-WAY RADIO
SET
+
Two-way radio recording can be:
• Automatic: In this case voice recording is started upon voice signal, i.e. voice starts it
automatically, and stops upon cease of the same.
• Manual: Recording is started on screen by clicking on start button (icon) and stopped by
recording stop button when conversation is finished.
Recording requirements can be optionally combined, i.e. it is possible to make automatic two-way
radio voice recording while telephone, cellular or microphone voice recording is made in another
channel. It needs adapter and software in accordance with the required number of channels.
Proposed areas of applications:
• To record voice communications with security companies’, ambulances’, fire brigades’, police
organizations’ drivers or operative stuff.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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4. SKYPE voice recording
It consists of the following:
COMPUTER WITH INSTALLED
ABSONIC v2.0 SOFTWARE
SKYPE PROGRAM
INSTALLED ON COMPUTER
+
SKYPE recording can only be made on one voice channel.
Voice recording is done by software; therefore there is no need for adapter.
Recording can be:
Automatic: In this case voice recording is started upon the beginning of SKYPE conversation
and stops upon cease of the same.
Manual: Recording is started on screen by clicking on start button (icon) and stopped by
recording stop button when conversation is finished.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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4. VoIP voice recording
It consists of the following:
COMPUTER WITH INSTALLED
ABSONIC v2.0 SOFTWARE
VoIP (SIP) TELEPHONE
LINE(S)
+
VoIP (SIP) Telephone line(s) can be recorded on as many as 128 voice channels at a time.
Voice recording is done by software; therefore there is no need for telecommunications adapter.
Recording can be:
Automatic: In this case voice recording is started upon the beginning of the conversation and
stops upon cease of the same.
Manual: Recording is started on screen by clicking on the software’s start button (icon) and
stopped by recording stop button when conversation is finished.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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The features of ABSONIC v2.0 telecommunications adapters
USB adapters, providing for
UTP adapters, providing for
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microphone voice recording
analogue telephone voice recording
two-way radio voice recording
voice recording on line level output of any
external unit (tape recorder, voice
recorder, MP3 player, CD-DVD, TV, radio
etc.)
• one adapter can record maximum two
voice channels
• two adapters can be connected parallel
to a computer
microphone voice recording
analogue telephone voice recording
two-way radio voice recording
voice recording on line level output of any
external unit (tape recorder, voice recorder,
MP3 player, CD-DVD, TV, radio etc.)
• one adapter can record maximum 4…8
voice channels
• more adapters can be connected parallel
to a computer to record as many as 128
voice channels at a time
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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ABSONIC v2.0 optional add-ons
•wired and/or wireless microphones
•external control devices: Bluetooth and IR remote
controller, Speechmike (a wired, specially
combined mike-loudspeaker-controller device),
foot-pedal
•ISDN2 telephone modems (cards) – in case of
message recording only
•MP3 players
•analogue and digital voice recorders
•cellular phone add-ons
•wired or wireless
•active computer speakers
•RF or Bluetooth headphones
•Bluetooth and RF headsets
•microphone stands
•other add-ons connected to USB port
•USB external storage units
•microphone preamplifiers, mixers
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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5. Presentation of ABSONIC v2.0 software
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ABSONIC v2.0 user interface
Recording single voice channel
Skype recording
Multi-channel recording setup 1.
Multi-channel recording setup 2.
Functionalities in case of multichannel recording
Multi-channel voice recording
Answering machine setup
Replay records
List records
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Record management functions
Data attached to records
Extended text search
Convert voice recordings
Reports, statistics and diagrams
Exchange voice records with other
storage and voice recorder devices
Make backup copies – CD/DVD write
Multi-user mode
Remote desktop connection
Alarms
Phone book
Full-scale logging
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ABSONIC v2.0 user interface
Program menu: system
commands, set-ups, program
modules and help are accessed.
The ABSONIC v2.0 voice recording software
can run as a Windows service or a standInternal sub-menu: further set-up
alone application. The stand-alone application
options and functionalities are
is just a configuration and controlling
accessed and selectable.
software when the service application is
running.
Side menu divided into modules: switching
between various software layers (modules) by
clicking on module buttons.
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Recording single voice channel
In case of single channel recording
the followings are to be specified:
Settings are preserved after exiting the software, but
adjustable everytime before recording.
Well known voice recorder
buttons to start, pause and
Recording format: it can be ABSONIC v2.0 (AB2), or stop the recording.
WAV, MP3. MP3 recording can only be executed in this
Recording quality: the better
mode on a single channel. Recording
the recordsource:
qualitymicrophone,
the greater
telephone
line,
line
input etc.
store capacity is required.
Recording signal level;
it is can be checked on
the volume indicator.
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Recording voice signal of TV-radio tuner card,
internet source, computer CD-DVD audio output
Recording format is
to be specified.
To record TV and radio
audio signal in computer
a tuner have to be built-in
Recording is started, stopped
and installed.
and paused by means of
buttons used for voice recorder
functionalities.
Recording quality: the better the record quality
At signalthe
source
theisaudio-wave
mixer
output
has to be
set
greater
the required
store
capacity.
Recording
signal
(denomination may change by operating systems
and
cards,
level has
to audio
be
e.g. stereo mixer, wave, etc.).
specified.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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Recording one SKYPE voice channel
SKYPE recording can be done on a single channel, only.
Set-up is to be set in the
Automatic Recording function.
Voice recording is carried out
by the software; therefore
there is no need for
telecommunications adapter.
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Recording one Bluetooth equipped cell phone
Bluetooth device discovery, pairing
and connecting can be done in the
voice recording software.
To record a cell phone a Bluetooth
radio device have to be connected and
installed on the PC. An USB or wireless
headset have to be connected and
installed as well.
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Multi-channel recording setup 1.
Selecting the voice recording mode:
Recording controlled by voice
signal: e.g. automatic
microphone- or two-way radio
recording.
Voice recording
pre-programmed
by date or time.
Voice recording controlled by external
device:
-recording may start upon lifting the
Select a voice message
handset and/or by switch-signalling
to warn about ongoing
arriving at the telecommunications adapter
recording.
(e.g. by alarm, movement sensor, remote
controller etc.).
-recording may start upon DTMF codes
from telephone keypad.
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Multi-channel recording setup 2.
Setting the source: audio card
input, telecommunications
adapter, audio wave input etc.
Target cassette: location of storing.
Specify the lead-in name of records.
It can be set to load all records into
one file, or each one in separate files,
e.g. in case of two-way radio and
microphone recording.
Cassette lead-in name can be specified.
Specify record
Automatic cassette switching: upon
format.
predefined time periods, or reaching a
number of records, the program creates new
cassettes and loads records in these in order
to achieve clear-cut registry.
Select recording quality
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Functionalities in case of multi-channel recording
Record authentication: by means of
an RSA authentication code it can be
Completed records can be forwarded
ensured that a record is not tampered
automatically to a pre-defined e-mail
with.
address, or can be uploaded to an FTP
server.
Replay records through telephone: a
voice recording having been completed
the program automatically dials a predefined telephone number and when link
is established it plays the record.
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Multi-channel voice recording
Automatic voice recording can be turned on
by means of clicking on the Recording ON
button.
Listen-in during recording: recording
can be followed and checked in real
time at another location independent of
By means of clicking on
the talking
parties.
In the specified channel
recording
can be set
Automatic button the
mode, and in this case it is
recording can start, to
orManual
be
controlled
by Start and Stop buttons.
stopped automatically
with
the actual settings in the
specified channel.
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Answering machine set-up
Setup the format of
message to be
recorded.
Setup the quality of
message to be
Setup therecorded.
volume of
message to be recorded.
Set the lead-in name of the messages.
Select source of message to be
recorded: it must be a
telecommunications adapter.
Select the cassette to
record the message.
Select prepared greeting message.
Select the device to play welcome
message: it is provided for only
soundcard connected
Authenticated message can
telecommunications adapters.
be prepared: an RSA code
Select device needed to
Set record
the number of rings to
can ensure that the
control recording: it must beSet
a the maximum
of start
is notlength
tampered
with. recording upon.
telecommunications adapter.message to be
recorded.
Turn answering
machine on/off.
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Replaying records
Replay rate can be changed
for better intelligibility of
listening or faster seeking.
Replaying records can be controlled
by means of standard voice recorder
buttons.
Volume control.
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Replaying records – Preparing replay list
Records can be added to or removed
from the list by means of Record
management buttons.
Replay list can be edited of stored
records.
The order of listing can be changed by
Play list order buttons.
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Record management functionalities
Restore records,
Rename
Copy
records,
records,
Move
records,
cassettes.
cassettes.
cassettes.
Add
record
play
Mark
View
records,
records,
cassettes
cassettes
for
Modify
the
title,
author
and
cassettes
marked
for
Delete
records,
cassettes
Set
size
limit
forto
records,
cassettes:
size
or
time limit
can
Attach
document
tolist.
the
record:
while
replaying
the
record
Print.
Transfer
record
to external
Transfer
record
to
external
Create
new
cassette.
Create
new
directory.
delete.
marked
for
delete.
comment
of
the
recording.
permanently.
be set
for
selected
cassette,
reaching
ofsoftware.
which
causes
bydelete.
means
of the
foot
switch
a minute
can be
madethe
and
voice
recognition
processing
software.
Check audio
the authenticity
of
the record:
if it is set, an RSA
program
to warn
therecord.
operator.
attached
to the
code proves that the record is not tampered with.
In order to enhance clarity of management an
optionally named and/or arranged cassette or
directory can be created.
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Data attached to records
Add time sign button indexes the records: time signs can
be added before, during and after the recording, e.g.
addenda points and/or contributions can be flagged within
records.
Name of record time
signs (indexes).
Record time signs.
Name, title, author, comment, attached
document, telephone number of caller and the
called and creation date of the record.
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Extended text search
Extended (full-text) search is
provided for record name, size,
extension, creation date, attached
document etc.
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Making reports statistics and diagrams
By means of this functionality an
optional program lists and
statistics can be prepared about
the
records
as per
incidentally
The
followings
can
be
required.
established:
-date,
-length,
-size of recording,
-author,
-elapsed time between the first
ring and start of recording,
-etc.
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Converting voice records
Records can be converted to
and from any valid format.
Various formats along
with various settings can
The program displays
be set for a record to be
of the record to be
It can be specifieddata
if original
converted into.
converted.
record is to be overwritten
or a new one to be created.
Store location for
converted record
can be specified.
Start conversion.
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Exchange voice records with other data storage
or recorder devices
The ABSONIC v2.0 voice records
can be manually or automatically
copied to and from with other
data storage device, e.g. to USB
RAM, digital voice recorder, HDD,
MP3 player.
Copy direction can be
modified.
Record to be copied is managed by
means of Add and Remove
buttons.
Automatic time schedule: upon a
specified period of time the software
copies the records to preset
cassettes and folders.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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Make back-up copies – CD/DVD write
Records can be written to CD, DVD, Blu-ray, HD DVD
disks without any separate write program (in case of
later than WINDOWS 2000 operating system versions).
Records are to be assigned for back-up
copies by means of Add and Remove
buttons.
Specify target folder
for back-up,
if records
Data
storage media
is are not
to be copied immediately
but collected
at one
selectable
from the droplocation.
down list.
Copy is started by means of standard voice
Write speed can be set and single or multirecorder buttons (at CD/DVD write Pause and
session can be selected. In case of multi-session
Stop
buttons
One of the audio card
output
canare
alsoinactive).
write more sets of records can be written to a
be specified if records are to be
given CD, DVD, or earlier records can be overtransferred to an analogue device.
written.
Re-writable optical discs can also be
erased.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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Multi-user mode
Multi-user mode provides for cases when
more users wish to use the voice recording
system on the same machine.
It can be specified which user is allowed to:
- make recording from one or more voice source,
- use or modify phone book,
- make backups,
- etc.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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Remote desktop connection
By means of remote desktop connection all
functionalities of the software are accessible from
other, remote location (LAN, WAN etc.) via internet
as well.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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Security functions – setting alarms
Three alarm mode options can be set:
Set send message to a specified e-mail address.
Set alarm on a preset time.
Set alarm upon inactive
program.
Set a predefined sound.
Set
alarm upon
storingis displayed.
A blinking
text the
message
capacity dropping below a
predefined limit.
Set alarm upon mains power down,
or back on.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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Phone book
By means of manual or export-import
functions an address and/or accessibility
list can be prepared in the phone book of
the software.
Data from phone book can
be printed. Export-Import function: possibility is provided to
export-import data from other, structurally identical
data-bases
in for
CSVname
format.
Search
or telephone
number.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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Full scale logging
Selected by log criteria the specified
actions List
are of
displayed.
action log can simply be
printed.
Logging can be set in time or
ascending/descending order.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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System support, development background
System support
• System installation is fairly easy, though it is advised to trust
installation and configuration on IT specialists. Our company
undertakes this. Without this the commissioning may be elongated
and even may fail.
• Telecommunication connections are also advised to be done by
involving a specialist. For this it is proposed to ask
telecommunications network operators.
System development
• Our company, the NICOpro Ltd. operates with proper
development background and specialists having gained long
experiences in areas of voice recording.
• Future system support is also undertaken, including upgrade to
actual demands.
• We provide information updates on our further developments.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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New functions of the latest development
•
USB connected telecommunications adapters with computer
network function: the two channel telecommunications adapters
with USB interface are important accessories for the ABSONIC v2.0
digital voice recording systems. This development is enables transfer
the voice recording process from a locally running computer with
adapter to another computer on the network with ABSONIC v2.0
software. The data of recordings and control signs are transferred
through the TCP/IPv4 network from the local computer to the
another computer
•
Measuring of call answering time: customer services may need to
measure time elapsed between incoming call signal and answer by
on-duty person.
•
Making statistics: this functionality prepares statistics and registers
of records in accordance with particular needs.
•
Central update manager system: in case of active Internet linkup the ABSONIC v2.0 is capable to check automatically the
software updates and give notice to users on the availability of
new versions. The update system can download and install the
new updates too.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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Development projects in 2011 - 1.
•
IR and Bluetooth remote controlling: main functions of the singlechannel module can be controlled remotely with a Bluetooth or IR
remote device.
•
TCP/IP client software to control main functions of the singlechannel module: customer services may need to start/stop etc. the
recording process when the recording system is running at another
location e.g. a server computer in a secure server room.
•
ABSONIC v2.0 DLL and SDK: this allows to software developers to
integrate the functions of ABSONIC v2.0 voice recording system into
theirs own software.
•
Remote querying and replaying of recordings and voice
messages via phone line: an authenticated user can search and
replay recordings by means of phone keypad’s DTMF tones.
•
Interactive Voice Response system (IVR): this technology
allows a computer to interact with humans through the use of
voice and DTMF keypad inputs across a menu structure. This
function is beneficial to any company who has customer service
and providing pre and post sales support.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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Development projects in 2011 - 2.
•
Replaying a voice message to warn about ongoing recording on
VoIP (SIP) channels: RTP TCP/IP packet modifying enables to
replaying any voice message or sound on the recorded VoIP
channel. It is recommended for small offices where voice recording
is in use.
•
Monitoring a voice recording channel via TCP/IP network from
an authenticated computer: security service companies may need
to monitoring voice recording channels from a desktop, a handheld
or other portable devices e.g. Android phone or tablet.
•
Automated phone dialer system: It automatically dials the
number, waits for the caller to answer and then delivers an out going
message. You can select the phone numbers will call, the messages
it will deliver, and even the time of day to make the call. Every dialing
event can be scheduled, timed and dependent on another
successfull event.
NICOpro Ltd. * H-6500 Baja, Szarvas G. street 3. * Tel/Fax: +36-79-326-581 * www.nicopro.eu * 16/08/2011.
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Owner, developer, manufacturer:
NICOpro Ltd.
H-6500 Baja, Szarvas Gabor street 3.
Tel/Fax: +36-79-326-581
E-mail: [email protected]
Web: www.nicopro.eu * www.nicopro.hu