Transcript Document

SIP Trunking Academy
Patrick Herron – VP Product Management
Voice &
Telephony
Collaboration
Messaging
Video
Conferencing
Voice &
Telephony
ONE UNIFIED USER
EXPERIENCE ON ANY DEVICE
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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Instant
Messaging &
Presence
One identity, multiple devices, for
all services
Flexible configuration options
allows users to control how and
when they can be contacted
PC, Mac, Android and iOS
Instant access to your colleagues
and customers availability
Your own virtual meeting room,
accesible anywhere, anytime
No more wasted time trying to find
people
Simply drag or invite people into
your room to communicate in the
most efficient way, audio, video,
chat and share
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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Integrates with traditional
and new ways of working,
from a simple call to sharing
your ideas
Increase
Productivity
Enable Mobility
Reduce Capex
and TCO
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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Increase
Collaboration
Avoid
Technology
Obsolescence
Business
Continuity
• Five of the six most frequently
stated Hosted UC benefits are
highest priority goals for SMBs
• They resonate with SMBs
because they are measurable in
real dollars
• They are directly influenced
by the adoption of a
Hosted UC solution
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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With IM&P and
Collaboration Tools
• Reach the right
people quickly
• Reach them at the right
time
• Use ad hoc
audio, web and
video conferences
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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• Smartphones are used as the primary
device for online access by 50% of users
• 43% of business owners use a cell phone
as their primary communications device
• 60% of small businesses owners now
allow their workers to telecommute (NSBA)
• Enterprise workers listed “Sharing Files”
and “Participating in a Multimedia
Conference” as the two most “painful”
tasks to perform when working offsite
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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• 69% of mobile workers have
smartphones
• 42% have tablets
• Only 20% of Smartphone usage
is for phone calls
• The lack of UC capabilities
for mobile workers results
in a “productivity gap” between
mobile and onsite workers with
a productivity loss of 2.5 hours
per week per employee
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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Integrated Mobility
• Mobile Client
• Chat
• Presence
• Desktop Sharing
• Call Handling
• Audio/Web/Video Collaboration
• Outlook Integration
Approximately 18% of projects are delayed
because of ineffective team collaboration and an
estimated 16% of projects are delayed because a
decision maker could not be reached
Chadwick Martin Bailey
•
Over 75% percent of organizations
experienced improved productivity of
employees across geographically-dispersed
locations due to voice and video conferencing
•
46% of organizations realized travel savings of
more than five days per employee annually
•
64% of organizations experienced reduced
travel costs of over 10%
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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54% of organizations saved up to 17 minutes
per employee daily by escalating IM chats into
phone calls.
50% of organizations saved up to 20 minutes
per employee daily by escalating IM chats into
Web conferences.
Audio Conferencing
Web Meeting
Video Conferencing
Desktop Sharing
Mobile Client
Chat
Presence
Call Handling
Outlook Integration
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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• By moving to hosted, Companies were able
to reduce their 3-year TCO by 54%. IDC
• IT maintenance is around 80% of total IT
expenditure, thus the shift to hosted. Gartner
• Hosted can make the difference between an
organization being 20% efficient and being
80% efficient. Diversity Limited
• CAPEX per employment for premises-based
UC ranges from $550 to $900 depending
upon business size, with SMBs spending the
most and enterprises the least. Phone Wire
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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• The Speed of Innovation is Dizzying
•
Avg lifespan for a mobile phone in the U.S.
is 21.7 months Recon Analytics
•
Avg laptop life 2.5 years and dropping
Computer World
•
Avg server life 3 years and dropping
Computer World
• New IP PBXs are forecasted to last only 5–6
years Network World
• Upgrade costs growing as a % of initial
investment
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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• 50% of SMBs admit to not having
Business Continuity or Disaster Recovery
plans in place with only 28% having a plan
in place
• 70% of small firms that experience a
major data loss go out of business within
a year. – Strategic Research Corp and DTI/PWC
• 43% of businesses that experience a disaster and have no
emergency plan never reopen; of those that do reopen, only 29%
exceed two years. – The Hartford Financial Services Group
• 46% of businesses stated employees could not access the
necessary company resources to do their jobs during an outage.
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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• Business Size
• 22 employees (average small business)
• 100 employees (midpoint between small and midsize business)
• Per Employee Compensation
• $51,000 per year
• $24.52 per hour
• $0.408654 per minute
• Per Employee Work Period
• 260 days per year
• 2080 hours per year at 8 hours per day
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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Assumption: Savings of 30 minutes
per employee per day:
• Minutes saved per year = 30*260 or 7800
• 22 employees save 7800*22 or
171,600 minutes per year
• Monetary savings ($0.408654 per minute)
• 22 employees save $70,125 per year
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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22 Employees
Productivity
$70,476
Productivity
$290,804
Mobility
$70,356
Mobility
$319,800
Collaboration
$93,808
Collaboration
$426,400
Travel
$32,450
Travel
$147,500
CAPEX
$20,900
CAPEX
$75,000
Obsolescence
$11,538
Obsolescence
$3,046
Bus. Continuity “Priceless”
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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100 Employees
Bus. Continuity
“≈Priceless”
Increase
Productivity
Enable Mobility
Reduce Capex
and TCO
Increase
Collaboration
Business
Continuity
Avoid Technology
Obsolescence
Now You know the Rest of the Story!
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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Thank You
Patrick Herron
[email protected]
319-313-5252
Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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