Transcript Slide 1

Launching the Local Prevention Commission
Thursday 16th October 2014
Welcome
Frank Offer
Head of Commissioning for Young People
Agenda
10.00am – Welcome (Frank Offer)
10.05am – Services for Young People model 2015-20 (Frank Offer)
10.20am – The Local Prevention commissions (Chris Tisdall)
10.40am – Early help (Sarah Brown)
11.00am – Questions and answers
11.15am – Break for coffee
11.30am – Procurement (Rob Kitt)
11.50am – How to use Surrey’s e-tendering system (Andrew Clarke)
12.10pm – Questions and answers
12.25pm – Closing remarks (Frank Offer)
2015 to 2020 commissioning model
1.5
Work Based
Social
Enterprise
1.2
16-25
SEND
1.1
16-19
Education
and Skills
1.4
Online
CEIAG
2.1
Online
Youth
Platform
2.2
Youth
Democracy
Employment
Pathways
4.2
Community
Skills
4.3
Supported
Accommodation
1.3
Year
11-12
4.1
Youth
Support
Service
Youth
Support
Employability
Community
Engagement
2.3
Time
Banking
Early Help
4.4
Appropriate
Adults
3.1
Community
Grants
3.5
Community
Youth Work
4.5
Healthy
Young
Surrey
3.4
SOLD
3.6
Active
Surrey
3.3
Local
Prevention
3.2
Individual
Grants
Network leadership
Services for Young People
Well-tuned system with
leadership distributed
throughout
Area (quadrant)
Leadership
Commissioning led
through area
coordinators
Partnerships developed
by YSS and C&D
managers
Local (borough/district)
Leadership
Youth Support Service
Team Managers
Developing local
relationships and
partnerships
Online Youth Platform
Youth Democracy
Community Grants
Year 11/12
Individual grants
Local Prevention
Community Youth Work
Youth Support Service
Specialist
(Level 4)
Surrey Outdoor Learning & Development
Targeted early help
(Level 3)
Time Banking
Early help
(Level 2)
16-25 SEND
Universal
(Level 1)
16-19 Education & Skills
How does SYP fit into Early Help?
The local prevention
commissions
Chris Tisdall
Performance and Analysis Manager
Target groups
Over 4,000 young people at risk of becoming NEET aged 11-16
Around 330 young people aged 10-17 received substantive
outcomes as a result of offending during 2013
Over 800 young people aged 10-17 were supported through Youth
Restorative Interventions (YRIs) during 2013
Around 2,900 young people aged 13-18 were open referrals to
Children’s Services between September 2013 and August 2014
Target groups
Locally identified
neighbourhoods
Resource allocation system
Young people
who are NEET
Young people
at risk of
becoming NEET
Children in
Need
Young people
involved in
offending
Deprivation
Population of
young people
£70,000
Neighbourhood
£60,000
£50,000
£40,000
£30,000
£20,000
£10,000
£0
One-to-one
Local prevention in neighbourhoods
Purpose
To build the resilience of young people who are at risk of
becoming NEET in local communities
Early help
Local needs and priorities
Risk of NEET
Co-produced
Build resilience
Contribution to Surrey Young People’s Outcomes Framework
Goal
Ref
Employability for young people
1
2
3
4
5
6
Outcomes
Young people are
equipped with the skills
and attitudes to join the
workforce
Young people are
resilient
Young people are safe
Young people overcome
barriers to employability
Young people make
informed decisions
Young people are active
members of their
communities
Ref
Outputs
1.1
Sufficient, quality education and training post-16 provided
1.2
Successful transition made to post-16 education, training and employment
1.3
Employability skills, attitudes and behaviours developed
1.4
1.5
2.1
2.2
2.3
2.4
Numeracy and literacy improved
Increased experience of the workplace
Physical wellbeing improved
Emotional wellbeing improved
Mental wellbeing improved
Social wellbeing improved
3.1
Offending and anti-social behaviour prevented
3.2
Reduced impact of offending
3.3
Young people's safety in communities is improved
4.1
Young people prevented from becoming NEET
4.2
Reduced number of young people who are NEET
4.3
4.4
4.5
Homelessness prevented
Entry to the care system prevented
Transport for young people is improved
5.1
Informed decisions made about education, training and careers
5.2
Informed decisions made about leading a healthy lifestyle
5.3
Informed decisions made about use of free time
5.4
Informed decisions made about accessing services and support
6.1
6.2
6.3
6.4
Young people have positive role models
Participation in social action increased
Decision-making influenced by young people
Involvement in local democracy increased
Example local priorities for Elmbridge
Contribution to Surrey Young People’s Outcomes Framework
Goal
Outcomes
Outputs
Activities
How will we measure success?
Ref.
Objectively verifiable indicators (OVIs)
1.1
100% of Surrey young people in the target group display a demonstrable
increase in resilience, that increases their employability, during each year of
the funding agreement
2.1
100% Surrey young people who are in the target groups are engaged in high
quality early help activity that contributes to locally prioritised outcomes
during each year of the funding agreement
2.2
Surrey young people who are in the target groups are engaged in an average
of Y hours of high quality early help activity that contributes to locally
prioritised outcomes during each year of the funding agreement
3.1
Provider achieves level 1 of the Surrey quality mark (Youth Work) or an agreed
equivalent quality standard by the end of year 1 of the agreement and
maintains that standard for the remainder of the agreement
Local prevention - One to one early help
Purpose
To build the resilience of young people and remove identified barriers to
their future employability, as part of Surrey’s early help arrangements.
e-help
Locally commissioned
Integrated
Lead professional
Early help
assessment
Build resilience
Contribution to Surrey Young People’s Outcomes Framework
Employability for young people
Goal
Ref
Outcomes
Ref
1.1
Outputs
Sufficient, quality education and training post-16 provided
1.2
Successful transition made to post-16 education, training and employment
1
Young people are equipped with
the skills and attitudes to join the
workforce
2
Young people are resilient
3
Young people are safe
1.3
1.4
1.5
2.1
2.2
2.3
2.4
3.1
3.2
3.3
Employability skills, attitudes and behaviours developed
Numeracy and literacy improved
Increased experience of the workplace
Physical wellbeing improved
Emotional wellbeing improved
Mental wellbeing improved
Social wellbeing improved
Offending and anti-social behaviour prevented
Reduced impact of offending
Young people's safety in communities is improved
4.1
Young people prevented from becoming NEET
4.2
4.3
4.4
4.5
5.1
Reduced number of young people who are NEET
Homelessness prevented
Entry to the care system prevented
Transport for young people is improved
Informed decisions made about education, training and careers
5.2
Informed decisions made about leading a healthy lifestyle
5.3
Informed decisions made about use of free time
5.4
6.1
6.2
6.3
6.4
Informed decisions made about accessing services and support
Young people have positive role models
Participation in social action increased
Decision-making influenced by young people
Involvement in local democracy increased
4
Young people overcome barriers
to employability
5
Young people make informed
decisions
6
Young people are active members
of their communities
How will we measure success?
Ref
Objectively verifiable indicators (OVIs)
1.1
X% of young people referred to the commission do not require a subsequent
referral to a specialist service, either whilst they are receiving support or
within 3 months of any intervention ending
1.2
100% of young people whose level of need escalates to Level 4 are referred
for a specialist intervention as soon as this is identified
2.1
X hours of quality one-to-one engagement that builds the resilience of young
people and removes identified barriers to their employability provided during
each month of the contract
Possible questions
• TUPE?
• VAT?
• Role of referrals?
Early Help
Sarah Brown
Early Help Partnership Manager
Early Help
21
Working towards an Early
Help, Safeguarding and
Well-being System
 The majority of children and young people in Surrey need little
additional support to reach their potential
 However there are some children, young people and their
families who require additional help and support provided at an
early stage and before problems or difficulties escalate
 Children and young people also move between different levels of
need as their own needs and circumstances change
22
 Surrey Early Help Strategy launched in March 2014. Partnership
commitment to work together to plan, commission and deliver an
Early Help local offer
 Four local area based conferences delivered as a multi-agency
working group to practitioners to communicate key messages
 Early Help partnership workshop in August 2014 to support the
development of a directorate and partnership plan
 A flexible approach to Early Help, with a pathway approach
intervention with a clear step up – step down approach
23
In practice this will mean that a wider range of people
with varied skills and experience will be working with
families to:
 undertake an Early Help Assessment to identify needs
 agree who should be the Lead Professional
 through a Family Action Plan agree with the family what key tasks and expertise
or knowledge is additionally required to bring about change and improve
well-being as part of the Team Around the Family approach
 use a multi-agency web based system called eHelp to record, share and store
this work
“The Early Help Assessment should be undertaken
by a lead professional who should provide support to the
child and family, act as an advocate on their behalf and
coordinate the delivery of support services.”
“The lead professional role could be undertaken by a
General Practitioner (GP), family support worker, teacher,
health visitor and/or special educational needs
coordinator. Decisions about who should be the lead
professional should be taken on a case by case basis and
should be informed by the child and their family.”
Working Together to Safeguard Children (2013)
25
eHelp system
 The ‘eHelp’ system is an electronic multi-agency tool to record, share and
store work undertaken
 Safe and secure web based system, developed and configured with a range
of committed partner agencies
 eHelp can record all Early Help activity including the Early Help Assessment
(EHA) and the Team Around the Family approach

It can connect practitioners working with a family, and enables those with
consent to contribute and share the EHA and TAF to enhance multi-agency
working.
26
 It links to Surrey Family Information Service directory, ‘one click’ advice and
can support setting up meetings/reminders in workflow
 The ehelp system has the ‘Multi-agency level of need’ 2/3 indicators built in so
practitioners can record the reason for the EHA (linked to need). A distance
travelled tool has also been developed in the system to show the outcomes for
the family at stages of intervention (EHA, TAF, Review)
The eHelp system will be used by trained and supported practitioners. This
training is offered as a melearning package – free for all users
 eHelp operates under the Surrey Multi-agency Information Sharing Protocol
(MAISP)
 eHelp can be made available to any number of users in any number of
agencies. It is accessed by two factor authentication
 An audit facility is in place to monitor who is using the system and whether this
is legitimate use
 Data for the last two years will be transferred into the eHelp from the existing
CAF database which will benefit eHelp users by being able to see if a CAF
previously existed and the name of the Lead Professional
 eHelp is a consent based approach with information held within the Early Help
episode not viewable to those without consent
 The eHelp system is secure, and information is only held when consent from
service users has been gained
 eHelp can only be used by practitioners who have signed an agreement for
appropriate use inline with data protection
28
What is a TAF?
 A Team around the Family is a multi-agency meeting to
support a family
 It has an attitudinal response of ‘doing with’ rather than
‘doing to’
 It is a way of communicating issues and agreeing next
steps of the Family Action Plan
 It brings together the family and those identified
agencies who are working with the child, young person,
or family
 It is accountable for solving family problems rather than
managing them!
29
Why do families need Lead
Professionals?
 To act as a co-ordinating single point of contact
through a process of change both supporting and
challenging when appropriate
 To lead a “single offer” of local co-ordinated service to
families through a “Team around the Family”
 To co-ordinate the delivery of an agreed Family Action
Plan.
 To monitor and review until outcomes are met
30
Who are they?








Family support worker
Outreach worker
Home-school link worker
Housing support
Pastoral Support/SENCO
Education welfare officer
Domestic abuse worker
Health Visitors
 Youth support worker
 Community police officers
 Probation officer
 CAMHS worker
 Social Worker
 Substance misuse worker
 Adult mental health worker
 School nurses
31
Lead Professional Data 2013/2014
12%
20%
21%
11%
36%
Schools
Education Support Service
Health
Early Years
Other
32
What do they do?
 Become familiar and build a relationship of trust and
rapport with a family
 Visit and be in regular contact with families in between
Team around the Family meetings supporting and
challenging when necessary
 Continue core service delivery with their specific
expertise and skills base in working with the family
33
 Use the information gathered on the Early Help
Assessment and eHelp system to inform the process
 Liaise with multi-agency colleagues around resourcing
the family in accordance with the Family Action Plan
 Prepare, come alongside and debrief families around
Team around the Family meetings
34
Myth Busters
 The person who completes the Early Help
Assessment is the initial Lead Professional.
However this can change during the life of a
family intervention in alignment with family need
 The Lead Professional is not accountable for all
the action’s on the Family Action Plan!
 The administrative tasks can be supported by
using the ehelp system
 Lead Professional’s are being supported through
training, advice and guidance
35
Tools and Support

Early Help Partnership Service
Website: www.surreycc.gov.uk/earlyhelp
Email: [email protected]
Helpline: 0208 541 9282
New Early Help Training Pathway
 Join your local Early Help Network
Email: [email protected]
36
Training Pathway
Compulsory module for
practitioners
Module 1
Early Help Approach and
completing the Early Help
Assessment
Module 2
Lead Professional and the
Team around the Family
Module 3: Melearning
eHelp multi-agency web
based case management
tool for any user of the
system (phased approach)
Overview
What is Early help and why is it needed?
What makes a good assessment and Family Action Plan?
How to include the voice of the family in
the EHA and TAF?
What is the ‘Progress’ Distance Travelled Tool?
Overview
What are the benefits of being a Lead Professional?
What are the core skills and qualities required to undertake
the role?
How can you deal with difficult chairing situations?
How can you create a positive family focused meeting?
Overview
Mylearning comprises of 12 modules (total of 3 hour
learning) for practitioners/managers. The objective of the
course is to enable users to navigate through the eHelp
system effectively and competently to improve multi-agency
working.
Contact the Surrey Safeguarding Children’s Board for central training
or
Early Help Partnership Service to arrange bespoke training
37
Early Help Networks
‘The aim of the Early Help Network is to
bring together those working in the
children's workforce to help support each
other as peers, and avoid the feeling of
isolation in working with vulnerable
children and families, and if necessary
discuss opportunities for integrated
intervention for individual
children and families’
38
What can they provide for
practitioners?
 The opportunity to think and consider how best to meet the needs of
children and young people with complex and challenging circumstances
who fall below the threshold for a specialist service

The opportunity to increase the confidence of staff that work directly with
children at an early intervention level

The opportunity to identify gaps in local services to meet the needs of
children at an early intervention level

A place to share expertise and good practice

An improvement in information sharing
39
What is an Early Help Champion?
Early Help Champions are practitioners who are positive advocates
for the Early Help approach.
They have experience of using the Early Help Assessment, Family
Action Plan, Lead Professional role and are able to support
colleagues in the same profession.
Early Help Champions undertake a variety of roles and
responsibilities depending on their own role within their
organisation.
This includes:
 Being an advocate
 Advice and support
 Supporting the Early Help Assessment and Lead Professional
training
All Champions have support from the Early Help Partnership
Service and get together three times a year. They need to be
committed and have approval from their manager.
41
Any questions?
Procurement
Rob Kitt
Procurement Category Specialist
Surrey County Council
Grant and Contract Term – 3 years plus
the option to extend for a further 2 years
Providers required:
1-2 Grants per Borough/District
1 Contract per Borough/District
Timeline
Stage
Date(s)/time
Date of Dispatch of the Notice
15.09.14
Issue of Invitation to Bid
13.10.14
Issue of ITB – R&B and MV
08.12.14
Clarification Request Deadline
14.11.14 1700 hrs
21.11.14 1200 hrs
Bid Submission Deadline
Bids received after the due time will not be considered
unless it can be proven beyond doubt that not meeting
the deadline was beyond the Bidder’s control. Bids
received 24 hours after submission deadline will be
automatically rejected.
Bid submission deadline – R&B
and MV
16.01.15
Evaluation of Bids
24.11.14 – 12.12.14
Bid Presentations
21.01.15 – 16.03.15
Expected grant award date
01.04.15
Contract commencement
01.09.15
1: Selection Criteria
Organisation Details
Good Standing
Insurance Requirements
Financial Information
Health and Safety & Equalities
Business Continuity Plan
2: Award Criteria
• Cost and delivery
• Quality
Bidders will be asked a number questions to respond to
and will need to refer to the Local Prevention Response
documents for a detailed breakdown of the Award
Criteria.
2: Award Criteria
CONTRACTS
Cost and delivery (40% of total score)
Planned delivery 100%
Overview of how funding will be used (for information)
Quality (60% of total score)
Commission Purpose 40%
Meeting individual needs 20%
Integration 15%
Track record 15%
Community engagement 10%
GRANTS
Cost and delivery (30% of total score)
Planned delivery 20%
Value for Money 10%
Quality (70% of total score)
Commission Purpose 40%
Community engagement 15%
Engaging At Risk Young People 15%
Integration 15%
Track record 15%
3: Requested documents
Bidder Response
Bidder Warranties
Business Continuity Plan
Insurance / Health and Safety / Equal
Opportunities Documents
Safeguarding Policy (compliant with requirements
of the Surrey Safeguarding Children Board)
4: Final shortlist
On the basis of the scores awarded during the
bid evaluation process the Services for Young
People Executive Management Board will
shortlist up to five bidders in each Borough or
District, who will be invited to present their
proposals to the local Youth Task Group
5: Final presentation and
local scrutiny
Shortlisted bidders will have 10 minutes to present their
proposals to the Youth Task Group
Youth Task Groups will then have 15 minutes to question
bidders about their proposals, informed by the
presentations, the bids themselves and summaries of
comments and key questions from the bid evaluation panel.
Presentations will be scored by the Youth Task Groups;
Grants and Contracts will be awarded accordingly.
Please refer to the Final Presentation Document for more
details on Stage 5
Hints and Tips
 Ask questions / seek clarification
 Take time to review your application
 Allow enough time to submit your bid
 Allow extra time if there are documents
to upload / attach
 Do not rely on historical relationships or
reputation to sell the message
How to use Surrey’s eTendering system
There are various help and support tools under the
Help/Guidance tabs (screen shot below), these include:
• YouTube style learning guides
• Documents on using every area of the system
• Contact us option (email or phone)
Cost Saving
Accessible & supported process

100% Free to register and
use

Access your eTendering projects
from any PC, any time.

Reduces the
administrative burden
when responding to
tenders

Automated alerting and online
tender status information

Track your progress through
tender
Removes printing,
postage and courier costs

Expert support available via a
Free-phone helpdesk

Time Saving
Security

Provides secure real time
communication with Surrey

Secure, encrypted service to
ensure commercial integrity

Profile questions avoid repeat
yourself in your bids


Speeds up our processes
which speed up yours too!
The portal is a secure site
with password protected
login.

No lost postal submissions or
hand delivery needed!
What do I need to do when I register?
1.
Complete your organisation, personal details and create a password that is
secure and easy to remember.
2.
Choose the business classifications of spend you are interested in – you will
be automatically alerted to all future opportunities in these areas!
3.
Select your Company Categories e.g. Small Organisation, Social Enterprise etc
Please note you can select more than one category.
Once registered you will:
•
Have full access to all our opportunities
•
Be able to complete further details about your business. E.g. Insurance and
banking details.
•
Be able to create additional users for your company
The following screenshots will guide you in registering and
accessing tender documents.
Our SE Shared Services (Intend) eSourcing Portal’s address is as
follows:
http://www.sesharedservices.org.uk/esourcing
Home Page and how to register
Registering
Choosing business classifications
Extended Profile Information
Adding additional users
Any questions?
Next steps and
closing remarks
Frank Offer
Head of Commissioning for Young People