Transcript Document

1
www.its-tel.com
by ITS2004 Copyright © July
2
www.its-tel.com
by ITS2004 Copyright © July
Vocal
• Voice Mail & Automated Attendant
• 128 mailboxes
• 2 – 4 ports
• 10 hours memory capacity
3
www.its-tel.com
by ITS2004 Copyright © July
Vocal Jr.
• Voice Mail & Automated Attendant
• 48 mailboxes
• 2 ports (fixed configuration)
• 5 hours memory capacity
4
www.its-tel.com
by ITS2004 Copyright © July
EAR 5000
• Voice Mail & Automated Attendant
• 2 – 4 ports
• 8 mailboxes
• 3 hours memory capacity
• 39 script menus (single digit dialing)
5
www.its-tel.com
by ITS2004 Copyright © July
EAR 4000
• Voice Mail & Automated Attendant
• 2 – 4 ports
• 2 mailboxes
• 1 hour memory capacity
• 39 script menus (single digit dialing)
6
www.its-tel.com
by ITS2004 Copyright © July
7
www.its-tel.com
by ITS2004 Copyright © July
The Concept
Software
PC Voice mail
Features &
Applications
Cost Effective
Hardware
8
Performance
Cost
www.its-tel.com
by ITS2004 Copyright © July
DSP
Hardware Description
2/4 Lines
2 line
module
connector
RS-232
9 VDC
Flash Memory
9
EPROM
www.its-tel.com
by ITS2004 Copyright © July
2 lines module
Plug & Play Module
10
www.its-tel.com
by ITS2004 Copyright © July
Automated Attendant Features
• Multilingual option
• Varied Opening Greetings
• Fixed number of digits from 2 to 4
• Automatic Mode/System Schedules
• 39 Script Menus
• 9 minutes maximum length of opening greeting
• Fax Detection and Routing
• Direct Dialing to Extensions
• Greeting by Port
11
www.its-tel.com
by ITS2004 Copyright © July
Voice Mail Features
• 128 Mailboxes
• Up to Maximum 47 Messages per Mailbox
• Customized Greetings and Language per Mailbox
• Message Retrieve, Save, Copy, Delete, Forward
• Password Protection
• Message Notification
• Do Not Disturb mode
• Call Recording
12
www.its-tel.com
by ITS2004 Copyright © July
System Administration Features
• Setup Wizard
• Built-in DTMF Line Monitor
• Report Generator
• PC Programming via VUP
• Security Passwords
13
www.its-tel.com
by ITS2004 Copyright © July
System Administration Features (Cont’d)
• Integration with most existing PBXs
• In-Band DTMF
• Out-Band via RS-232 Serial Port (SMDI)
• Adjustable Recording Length
• External Notification Management
14
www.its-tel.com
by ITS2004 Copyright © July
15
www.its-tel.com
by ITS2004 Copyright © July
The Basic Questions for Integration with
PBX
• How do you transfer a call in the PBX? Hook flash time?
• Can you setup VM extensions in the PBX?
• What is the disconnect code for internal/external calls?
• Does the PBX have In-Band DTMF capability?
16
www.its-tel.com
by ITS2004 Copyright © July
In-Band DTMF Integration
• Speech protocol between the PBX and the Voice Mail System
• PBX sends DTMF information after the VM answers
• The ports (in the PBX) must be defined as VM ports
17
www.its-tel.com
by ITS2004 Copyright © July
In-Band DTMF Main Codes
18
1.
Direct internal call
2.
Diverted calls to the voice mail:
a.
Call forward No-Answer
b.
Call forward busy
c.
Call forward all calls (follow me)
d.
Do not disturb
3.
Direct external call
4.
Call recording
www.its-tel.com
by ITS2004 Copyright © July
In-Band & DTMF Signaling
The Vocal
answered the call
The Last DTMF digit
has been received
The First DTMF digit
has been received
T (m/sec)
t1
t2
Time Out for the first
DMTF signal
19
Maximum interval
between DMTF signals
www.its-tel.com
by ITS2004 Copyright © July
DTMF Characters
• DTMF: 0-9, #, *, A-D
• Target: indicates the called extension number
• TT = 2 digits extension
• TTT = 3 digits extension
• TTTT = 4 digits extension
• Ignore + Length: indicates the number of DTMF digits
to be ignored e.g. IO5 = Ignore from the next 5 digits
• Ignore + Separator: Ignore all DTMFs until the signal
has been received e.g. J# = Ignore all DTMFs until #
20
www.its-tel.com
by ITS2004 Copyright © July
In-Band DTMF Events
• Up to 20 different events can be analyzed by the Vocal
• For each event, the following Operations can be performed:
• Play the Auto Attendant’s Opening Script
• Call Recording
• Leave a message
• Retrieve messages
• Play a specific Script Message
• Play the Busy menu
• Play the No-Answer menu
• Play the DND menu
• Disconnect the call
21
www.its-tel.com
by ITS2004 Copyright © July
Non-Supervised
• The Voice Mail System transfers the call without any condition
(Blind Transfer)
• The PBX must have an In-Band DTMF capability
22
www.its-tel.com
by ITS2004 Copyright © July
Digital PBX-DDI
External Lines
SLT
Extensions
PBX
CF Busy / No Ans to VM
23
CF Busy / No Ans to VM
www.its-tel.com
CF Busy / No Ans to VM
by ITS2004 Copyright © July
… For Example
Incoming call to extension no.200
The extension is in a CF ALL to the VM.
The PBX sends the call to the Vocal.
The Vocal answers.
The PBX sends to the Vocal:
The Reason
Line Number
Extension Number
***3 01 200
24
www.its-tel.com
by ITS2004 Copyright © July
Blind Transfer to No–Answer Extension
AUTO ATTENDANT
Transfer the call
No-Answer Extension
PBX: Call Forward No -Answer to VM
after xx seconds
Vocal Answers
In - Band DTMF
Leave a Message
(Personal Greeting)
No-Answer Menu
Script No#
No - Answer Menu
23
33
43
I
II
III
System Prompt
24
34
44
97
97
97
With MBox - Without MBox
25
www.its-tel.com
I
II
III
104
104
104
With MBox - Without MBox
by ITS2004 Copyright © July
In Band DTMF Integration-HiCom
Code
Operation
***1**TTTTi02
***1i02TTTTi02
***3i05TTTTi02
***4i05TTTTi02
***7i05TTTTi02
Retrieve Message
Transfer to NA Menu
Leave a Message
Transfer to NA Menu
Transfer to Busy Menu
Other Parameters
Code
*680*
#680*
26
Operation
Message Light On
Message Light Off
www.its-tel.com
by ITS2004 Copyright © July
System reorganize
This is an automated process that happens every day at
1:00 am. You will see all 4 LEDs lit.
You can also perform this process manually (local or
remote) with DTMF code.
During the day mode this process happened in:
A. memory full more then 80%
B. if 30 messages where deleted from the
last system reorganize.
27
www.its-tel.com
by ITS2004 Copyright © July
How does the Flash memory work’s
2 min
Mbox 100
A saved sector for each Mbox.
20 sec of recorded message
The flash memory divides his sectors
according to the vocal min setup.
2 Min
20 sec
100
101
102
Message
Mbox 100
Mbox 101
MAILBOX
2 Min
Mbox 100
Mbox 102
28
www.its-tel.com
by ITS2004 Copyright © July
29
www.its-tel.com
by ITS2004 Copyright © July
What is VUP?
• Voice Utility Program
• GUI tool
• Installation
30
www.its-tel.com
by ITS2004 Copyright © July
Communication
• Connects through RS-232 port
• Read/Send parameters
• Line monitor
• System initialization
31
www.its-tel.com
by ITS2004 Copyright © July
32
www.its-tel.com
by ITS2004 Copyright © July
Script Menus – Functional Description
1st
Language
2nd
Language
3rd
Language
Busy with
mailbox
21
31
41
Busy without
mailbox
22
32
42
23
33
43
24
34
44
Do Not
disturb
25
35
45
Post message
recording menu
26
36
46
No answer with
Mailbox
No answer
without mailbox
33
www.its-tel.com
by ITS2004 Copyright © July
Busy, NA and DND Script Messages
2nd Language
1st Language
3rd Language
System
Message
Script
Message
System
Message
21
22
96
103
31
32
96
103
41
42
97
23
97
33
97
43
No-Answer
without Mailbox
104
24
104
34
104
44
Do not Disturb
121
25
121
35
121
45
154
26
154
36
154
46
Reason
System
Message
Busy with Mailbox
Busy without
Mailbox
No-Answer with
Mailbox
96
103
Post Message
Recording Menu
34
Script
Message
www.its-tel.com
Script
Message
by ITS2004 Copyright © July
Script Message Operations
For each “One digit entry” during a playback of a Script message
or after EOM time-out, the following options are available:
35
www.its-tel.com
by ITS2004 Copyright © July
DBN – Dial By Name, (Directory Listing)
This feature is only available in countries where the telephone
Touch-Tone pad is as shown below:
2
3
ABC
DEF
4
5
6
GHI
JKL
MNO
7
8
9
PQRS
TUV
WXYZ
*
0
#
1
36
www.its-tel.com
by ITS2004 Copyright © July
DBN - Activation
User Programming:
The user has to setup the first three letters of his/her first or
last name.
Name recording must be done by the mailbox owner!!
Programming:
Administrator will define first or last name selection.
E.g.: D AV I D
328
37
www.its-tel.com
by ITS2004 Copyright © July
Script by Port
Script opening
Dept
A
PBX
VM
Port
number
DAY
Port #1
00
10
15
20
Port #2
00
10
15
20
Port #3
05
11
16
17
Port #4
05
11
16
17
Ext
Dept
B
38
www.its-tel.com
NIGHT
BREAK
HOLIDAY
by ITS2004 Copyright © July
Voice Mail
• Up to 128 Mailboxes
• Different Mailbox Types
• Mailbox Parameters
• User’s Parameters Menu
39
www.its-tel.com
by ITS2004 Copyright © July
How to Setup the Mailbox Parameters?
• System Administrator using VUP
• Mailbox Owner using a Touch-Tone telephone
40
www.its-tel.com
by ITS2004 Copyright © July
User’s Parameters Menu
User’s Main Menu
Retrieve
Message
Mailbox
Parameters
Send
Message
Return to Auto
Attendant
2
8
9
1
Record
Greeting
Record
Name
Directory
Listing
Change
Password
DND
External
Notification
1
2
3
4
5
6
7
1 2 8 9
Play
Back
Record
Delete
Return to
Change Pager Play
Mode Number Back Previous Menu
1 2 8 9
Record Delete
1 2 3 9
Return to
Previous Menu
1 2 8 9
Play Back Change Delete
1 2 3 4 5 8 9
Next
Message
41
Reply
Save
Copy Replay
9
1 2 3 9
Return to
Previous Menu
Play
Back
Pager
Return to
Notification Previous Menu
Return to
Previous Menu
Change
Tel.
Play
Mode Number Back
Return to
Previous Menu
1 2 9
Play Change Return to
Back
Previous Menu
Delete Return to
Previous Menu
www.its-tel.com
by ITS2004 Copyright © July
Call Recording
CONDITIONS:
Call record button
and In-Band DTMF
PBX
VME
signaling.
Mailbox
No. 257
Internal
Station 257
42
When button is pushed, the call is recorded
in mailbox No. 257
www.its-tel.com
by ITS2004 Copyright © July
Advanced Features – Further Options
after a Personal Greeting Script - 26
optional
PERSONAL
GREETING
PROMPT
NO. 095
TONE
*
Recorded Message
Please leave a message after the
tone. When finished, press star (*)
for further options or simply hang
up.
Script No. 26 must be
recorded and programmed,
otherwise prompt No. 154 will
be heard.
 Prompt 095 can be cancelled when the personal greeting
is recorded.
43
www.its-tel.com
by ITS2004 Copyright © July
EAR 5000
Main Features
• Automated Attendant
• 8 Mailboxes
• 2-4 Ports
• 3 Hours of Recording Time
• 39 Script Menus (single digit dialing)
44
www.its-tel.com
by ITS2004 Copyright © July
EAR 4000
Main Features
• Automated Attendant
• 2 Mailboxes
• 2-4 Ports
• 1 Hour of Recording Time
• 39 Script Menus (single digit dialing)
45
www.its-tel.com
by ITS2004 Copyright © July