Transcript Document

Visualize Executive Brief
1
iRise Company Confidential © 2012 All rights reserved.
Table of Content
• Current Environment and Goals*
• Capture Your Thoughts
– Conference Highlights
– Key Quotes
– Lessons Learned
• iRise Value Proposition
• External Proof and Validation
– Customer Best Practices
– Sample Case Studies and Real Customer Results
• Internal Proof – Sample Deliverables*
• Professional Services
*These sections are for you to complete with your iRise account team based on your experiences during Visualize as well as
the iRise value proposition specific to your company.
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iRise Company Confidential © 2012 All rights reserved.
Current Environment and Goals
• Our company is a:
 Current Customer
 Potential Customer
 iRise Partner
• We have _______ iRise Users
• During the SDLC, we currently use (check all that apply):
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Microsoft Word
Microsoft Excel
Microsoft Visio
IBM Rational
HP Quality Center
CaliberRM
Jira
iRise Studio
iRise Reader
iRise Definition Center
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iRise for Reporting
iRise Content Modules
iConnect
iBlocs
iRise CodeGen
iRise Adoption Center
________________________
________________________
________________________
________________________
iRise Company Confidential © 2012 All rights reserved.
Current Environment and Goals
• As an organization, we face these challenges:


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
Rework
Missed or Misunderstood Requirements
Lengthy Time to Market
Inaccurate estimates and timelines
Delayed User Acceptance
Dispersed Stakeholders
 Poor relationship between IT and
Business
 ________________________
 ________________________
 ________________________
 ________________________
• Goals and Opportunities for iRise:



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Reduce Rework
Cut Project Costs
Improve IT and Business Relationship
Accelerate Delivery
Build Higher Quality Software

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Consolidate Applications
Optimize Global Sourcing
Improve User Experience
________________________
________________________
iRise Company Confidential © 2012 All rights reserved.
Sample Current State/Goals Slide
Business & IT Feedback + Value Dimensions
TOC
Why Should Other Lines of Business Expand the Use of iRise?
In order to assess the value of iRise across the organization, feedback was gathered across 5 business initiatives
where iRise was used. A summary of the results is provided below. See Appendix for detailed Case Studies.
Leadership Goals
iRise
Functional
Benefits
1
2
3
4
5
6
A
B
C
Reduce
Initiation
Time
Reduce
Elaboration
Time
Reduced
Rework
D
Higher
Quality
E
Positive
Biz Partner
Feedback
Business Initiative
Results with iRise.
Excerpt from stakeholder discussion.
Improved
Requirements
Definition
“... turn around changes faster.”
Improved
Application
Quality/Usability
“... a better product having used iRise.”
Improved
Team
Communication
“... an easy way to talk through
changes.”
Improved
Requirements
Accuracy
“... identify and correct issues earlier.”
“... reduced the amount of questions.”
More
Complete
Requirements
“... simulation prompted new thinking.”
Accelerated
Innovations
1
5
iRise Company Confidential © 2012 All rights reserved.
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Conference Goals
• Who do you want to meet during Visualize?
 iRise Executive Team
 iRise Account Manger
 iRise Platform Product Team  Similar Customer
 iRise Adoption Services
 iRise Partners
 ________________________
 ________________________
 ________________________
• What topics do you want to learn about at Visualize?
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Modeling for Beginners
Advanced Modeling
iRise Platform - iBlocs
iRise Platform - CodeGen
iRise Platform - iConnect
Integrations
 iRise for Agile
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iRise and Innovation
User Experience
Stakeholder Reviews
iRise at Other Customers
Workshop Facilitation
Team-Based Modeling
The Consumerization of IT
iRise Company Confidential © 2012 All rights reserved.
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iRise Product Roadmap
Mobility
iRise for SAP
Blueprinting 101
________________________
________________________
________________________
Join the Conversation
Follow @iRiseTeam and read tweets from Visualize. Attendees
shared thoughts on specific sessions, pictures of speakers,
pictures of attendees, one-liners from sessions, people they met
up with, classes they attended, etc.
•
•
•
•
•
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Twitter @iRiseTeam, @iRiseCEO, #Visualize2012
iRise Facebook Page: https://www.facebook.com/iRiseCommunity
iRise Newsletter – Sign up at www.iRise.com
iRise Community - http://community.irise.com/irise
You Tube Channel - http://www.youtube.com/iRise
iRise Company Confidential © 2012 All rights reserved.
Captured Thoughts from the Conference
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iRise Company Confidential © 2012 All rights reserved.
Day 1 Highlights
External Proof and Validation
Day 1 included Modeler and Expert certification sessions, workshops on CoInnovation, iConnect, iBlocs, and Adoption Center best practices, plus a hands-on
CodeGen lab. Review and/or download copies of the presentation material from the
Visualize 2012 website – http://www.irise.com/visualize2012/agenda.htm
•
•
•
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Co-Innovation Session – users discussed requirements, the review process and
dream features with the iRise Product Development team. Download the
presentation: Co-Innovation Session
iBloc Workshop – Jeff Kongthong, iRise, led users through the step by step process
for creating and using iBlocs. Download the presentation: iBloc Workshop, view
the session recording and download the assets from the Visualize 2012 website.
iConnect Workshop – Pete Indelicato and Michael Hughes, iRise with Chad Hahn,
Square One, led an overview and hands-on example of everything iConnect has to
offer. Download the presentation: iConnect Workshop, view the session recording
and download the assets from the Visualize 2012 website.
iRise Company Confidential © 2012 All rights reserved.
Day 2 Highlights
External Proof and Validation
iRise CEO and Co-Founder Emmet B. Keeffe III kicked off Day 2 followed by general
sessions including Innovating at Formula One Speed, Toy Inventing in the 21st Century,
iRise and the Community and Mission Possible. Afternoon breakout sessions included
three tracks: New User/General iRise, Advanced/iRise Extended and Case Studies.
Review and/or download copies of the presentation material from the Visualize 2012
website – http://www.irise.com/visualize2012/agenda.htm
•
•
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Innovating at Formula One Speed – Graeme Hackland shared the history of the
Lotus F1 Team and the FIA Formula 1 World Championship as well as the Team's IS
Strategy, including issues they face and how they accelerate innovation.
Toy Inventing in the 21st Century: Prototypes and Plastic vs. the Attention
Economy – Atomocom founder Bill McIntyre discussed what it's like to be an
independent toy inventor in 2012, describing the inventing process from toy
concept and design to prototypes and pitch meetings.
iRise Company Confidential © 2012 All rights reserved.
Day 2 Highlights
External Proof and Validation
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•
iRise and the Community – Chad Hahn shared how iRise has helped Square One
and StemForce Technology to develop a program that uses visualization to train
people on the ASD spectrum in software development and testing .
•
Mission Possible: From Concept to Code in 30 Minutes – the iRise team led a LIVE
modeling and review session starting with a concept discussion, simulating the
application, generating the functional specification and finally using iRise CodeGen
to create working HTML code all in 26 minutes.
iRise Company Confidential © 2012 All rights reserved.
Day 2 Highlights – New User/General iRise
External Proof and Validation
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•
Going Beyond the Visual – Chai Riphenburg, iRise, explored how you can change
the way you think about requirements and how to leverage the power of
visualization across platforms. Download the presentation: Going Beyond the
Visual and assets from the Visualize 2012 website.
•
Communication is Key: Creating Awareness, Mobilizing the Organization, and
Creating Momentum – Suellen Garr, iRise, led a conversation about the best
practices that iRise and our clients have used to help “sell” iRise internally. Topics
included the importance of communication, keys to effective communication and
best practices. Download the presentation: Communication is Key and assets from
the Visualize 2012 website.
•
iRise for Agile – Terry Zappulla, iRise, described the benefits of the iRise Enterprise
Platform in an Agile environment by first taking a look at Agile itself and then
exploring how iRise fits. Terry also shared best practice examples from iRise
customers. Download the presentation: iRise for Agile
iRise Company Confidential © 2012 All rights reserved.
Day 2 Highlights – Advanced/iRise Extended
External Proof and Validation
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•
Preparation and Planning: Making the Most of Your Time with Stakeholders –
Keith Schamis, iRise, discussed the right time to visualize, how to scope a
workshop, matching the level of fidelity to the business need and optimizing
workshop logistics. Download the presentation: Preparation and Planning
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Workshop Facilitation: Get it Right the First Time and Keep Them Coming Back
for More – Joshua Wexler, iRise, shared tips for workshop facilitation, including
breaking the ice, learning to listen and the 4 killers of meetings. Download the
presentation: Workshop Facilitation
•
Team Based Modeling: The Whole is Greater than the Sum of the Parts – Carson
Miller, iRise, used General Session Mission Possible as a foundation for applying
team based modeling to your projects. Download the presentation: Team Based
Modeling
iRise Company Confidential © 2012 All rights reserved.
Day 2 Highlights – Case Studies
External Proof and Validation
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•
Global Collaborative Design in New Software Development – Michael Newman
and Adrienne Zarn from Emerson Network Power/Avocent Products and Services
shared how they used iRise to capture requirements to produce a successful
software product in an Agile environment across a globally diverse team.
•
"Saving Lives" featuring M.D. Anderson – Sherry Preston, O’Dell Hutchinson, Irene
Powell and Micah Vo from M. D. Anderson Cancer Center shared their iRise stories
and lessons learned, focusing on embracing change, mastering technology and
elevating patient care. Download the presentation: "Saving Lives“
•
Leveraging iRise in a Visualization Hub – Paul Holland, National Grid and Ian
Kirkpatrick, IBM UK Limited discussed their concept of a Visualization Hub, the
conceptual and physical space for project teams to bring a project together to
jointly explore options and visualize and define requirements. Watch the video on
the Visualize 2012 website – http://www.irise.com/visualize2012/agenda.htm
iRise Company Confidential © 2012 All rights reserved.
Day 3 Highlights
External Proof and Validation
iRise CEO and Co-Founder Emmet B. Keeffe III opened Day 3 followed by general
sessions including Three Technology Trends Driving Innovation, an executive panel on
The Consumerization of IT, Getting Start-Ups…Started, iRise Product Update and
Roadmap, and a Partner Showcase and Speed Demos. Afternoon breakout sessions
included three tracks: New User/General iRise, Advanced/iRise Extended and
Packaged Applications. Review and/or download copies of the presentation material
from the Visualize 2012 website – http://www.irise.com/visualize2012/agenda.htm
•
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Three Technology Trends Driving Innovation: SAP and iRise Collaborate to
Leverage Technology for Customer Business Transformation – Stephen Spears,
Senior Vice President and General Manager at SAP, AG, addressed how technology
trends are defining the industry, and how SAP and iRise can help you bring
continuous innovation to your company. He shared details about SAP's close
collaboration with iRise to help every customer become a best run business.
iRise Company Confidential © 2012 All rights reserved.
Day 3 Highlights
External Proof and Validation
•
Executive Panel: The Consumerization of IT – moderator Emmet B. Keeffe III, CEO
and Co-Founder, iRise, led the Executive Panel on a discussion about the current IT
landscape and innovation in today’s volatile economy. Panel members included:
–
–
–
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Toby Redshaw, Kevington Advisors and Former CIO, American Express
Dan Priest, Former CIO & VP, Toyota Financial Services
Bryan MacDonald, Partner, Wilton & Bain
•
iRise: Getting Start-Ups...Started – Eli Bozeman and Joshua Wexler, iRise,
discussed the iRise for Entrepreneurship program designed to help unfunded startups and nonprofit organizations.
•
iRise Product Update and Roadmap – the iRise product team provided a sneak
peek at the new features being released in iRise v8.11 as well as insight into plans
for iRise in 2013.
iRise Company Confidential © 2012 All rights reserved.
Day 3 Highlights – New User/General iRise
External Proof and Validation
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•
iRise Mobile: There's an iRise App for That! – Kirsten Stevens, iRise, walked users
through iRise mobile technology, including the steps for creating a mobile
simulation, how to review the simulation in a browser and on-device, and sample
simulations. Download the presentation: iRise Mobile
•
Visualization Asset Library: Do I
Need it? How-To, Best Practices
and Lessons Learned – Eleanor Eng,
iRise explained what a visualization
asset library really is and how/when
to create and use it. The session
also included an asset library case
study from ADP and best practices
across organizations. Download the
presentation: Visualization Asset
Library
iRise Company Confidential © 2012 All rights reserved.
Day 3 Highlights – Advanced/iRise Extended
External Proof and Validation
•
•
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Capturing and Managing Feedback:
Effective Online and Offline Feedback
Gathering – Eli Bozeman, iRise, shared
tips for capturing and managing
feedback, including why it matters,
learning to capture feedback and
analyzing the feedback you receive.
Download the presentation: Capturing
and Managing Feedback
iRise and Automation: The Nuts and Bolts of the Software Development Lifecycle
– Michael Hughes, iRise, discussed how to leverage the iRise Platform beyond
visualizing requirements, including documentation, generating code and
downstream integrations. The session also included a sneak peek into what’s
coming. Download the presentation: iRise and Automation
iRise Company Confidential © 2012 All rights reserved.
Additional Customer Success Stories
• FedEx faced a training challenge and found a new
approach using iRise. FedEx tells their success story on
p.24.
• CenterPoint Energy faced a communication challenge
between IT and the Business and used iRise throughout
the SDLC at varying levels of fidelity to bridge this gap.
CenterPoint Energy tells their success story on p.33.
Additional Success Stories Coming Soon
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iRise Company Confidential © 2012 All rights reserved.
Key Quotes
Catch up on and/or join the conversation
• Twitter @iRiseTeam, @iRiseCEO, #Visualize2012
• iRise Facebook Page: https://www.facebook.com/iRiseCommunity
“Michael at Emerson doesn’t
position iRise as change
because people don’t like
change. He positions it as
‘cool’.” – Emmet B. Keeffe III,
CEO and Co-Founder, iRise
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iRise Company Confidential © 2012 All rights reserved.
Key Quotes
“We’re at this unprecedented
moment to really meet the needs of
the business.” – Emmet B. Keeffe III,
CEO and Co-Founder, iRise
“We wanted a different engagement
model. iRise made technology cool
again.” – Dan Priest, Former CIO
and VP, Toyota Financial Services
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iRise Company Confidential © 2012 All rights reserved.
Key Quotes
“The traditional problem with software is we spend too long… 3 months on the
requirement document, another month to generate the tech spec… now 4 months
have passed, no code has been written and we find requirements are missing,
wrong” – Graeme Hackland, IT/IS Director, Lotus F1 Team
“If a picture is worth a thousand words, then an interaction is worth 50 thousand
pictures.” – Michael Newman, Human Centered Design Manager, Emerson
Network Power
“iRise is the perfect tool for Blueprint.” – Stephen Spears, SVP, ADI and ALM
Software, SAP
“Every time we brought someone to our innovation lab, we showed them iRise
because we wanted to start a different kind of dialog.” – Dan Priest, Former CIO
and VP, Toyota Financial Services
“Innovation is from two Latin words that mean ‘make stuff new’.” – Toby Redshaw,
Kevington Advisors and Former CIO, American Express
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iRise Company Confidential © 2012 All rights reserved.
Lessons Learned
What did you learn at Visualize? Catch up on and/or join the conversation
• Twitter @iRiseTeam, @iRiseCEO, #Visualize2012
• iRise Facebook Page: https://www.facebook.com/iRiseCommunity
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iRise Company Confidential © 2012 All rights reserved.
FedEx Success Story
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iRise Company Confidential © 2012 All rights reserved.
7/17/2015
INNOVATION IN
TRAINING USING IRISE
Business Systems Design & Governance
Data Governance
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INNOVATION IN TRAINING USING IRISE
7/17/2015
A TRAINING CHALLENGE
An operational training solution was needed
for a team of data stewards who cleanse the
attributes of data records, resulting in higher
accuracy of data.
Training new agents on the enterprise tool
and the cleansing procedures contained gaps
and obstacles, which prevented an optimal
learning experience
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INNOVATION IN TRAINING USING IRISE
7/17/2015
AN ANALYSIS OF PROBLEMS
Score
Environment Instability
9%
21%
No Consistent Accounts
11%
Uncontrollable Environment
No Training Evaluation For Users
11%
18%
14%
Static Training Material
No Interactivity for System
16%
Material Flow Not Logical
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INNOVATION IN TRAINING USING IRISE
7/17/2015
A VIEW INTO THE FUTURE
Current State
• Training environment difficult to use; not always available when needed.
• Inconsistencies in account records during training; no example records for
training.
• Material is difficult to update and delivery method is inconsistent.
Customer Impacts
• No immediate knowledge assessment and feedback.
• Course is limited to PowerPoint presentations and offers no real interactivity.
• System instability interrupts training.
Desired State
•
•
•
•
Computer-based training with simulated system functionality.
IT-independent platform with consistent records for training.
Knowledge reviews after each module for user.
Structured modules for logical flow of training material and user experience.
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INNOVATION IN TRAINING USING IRISE
7/17/2015
A SNAPSHOT OF PLANNING
Business Reason
Project Scope
Develop a progressive training environment for
new agents to learn by creating a web-based,
interactive method for instructing data operations
system, research, and data cleansing procedures.
In-Scope: Web-based training application,
containing modules, knowledge assessments,
simulations, and consistent examples of records
for research and cleansing.
Out-of-Scope: Knowledge assessment provides
extended feedback on every answer. Expansive
number of record examples for agent to research
and cleanse. Research mechanisms built into
application.
Goals
•
•
•
Migrate from static PowerPoint presentations and lectures to interactive, computer-based training.
Simulate system functionality without relying on an IT testing environment.
Improve efficiency for both trainer and user by creating a hands-on, controlled application.
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INNOVATION IN TRAINING USING IRISE
7/17/2015
A NEW APPROACH USING IRISE
The strategy: Expand and re-invent the current
agent training by creating an interactive, computerbased training program.
The solution: Integrate iRise simulation software
into the end-result
• Mimics graphical user interfaces
• Allows user interactivity
• Requires no programming experience
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INNOVATION IN TRAINING USING IRISE
7/17/2015
A SUCCESSFUL IMPLEMENTATION
Execution of the iRise Data Steward training yielded positive results as
reported by the first group of agents and managers.
What the users have said about the iRise simulation:
…Instructional time effectively [utilized] to maximize student
achievement.
Quizzes after each module provide immediate reinforcement of
knowledge gained.
Course materials taught in stages allow[s] the agent to build his or
her knowledge.
iRise module is available for recurrency training.
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INNOVATION IN TRAINING USING IRISE
7/17/2015
A TIME TO REFLECT
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INNOVATION IN TRAINING USING IRISE
CenterPoint Energy Success Story
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iRise Company Confidential © 2012 All rights reserved.
Story of CenterPoint Energy
Ellen Baker (Apex Systems)
Consultant hired for iRise Expertise
Who is CenterPoint Energy?
• CenterPoint Energy is a leading energy
delivery company
• CenterPoint has a large call center and they
were building some of the functions for a
Customer Self Service area
• We used iRise to be able to show stakeholders
what they screens would look like
Challenge that brought CenterPoint
Energy to iRise
• Something would get coded and would go into
production and then business would say that
was not what they wanted
CenterPoint Energy
employees are visual thinkers
• CenterPoint Energy have a lot of diverse
groups and need to get requirements upfront
and translated into screens for alignment
• They are visual people and do not know what
they want until they see it
• The business loves iRise because they now see
what they are getting
• With iRise, they can reset before too far along
in project
Platform Usage
• At CenterPoint Energy, 6 people use studio
and around 30 people use Definition Center
for reviews
• The stakeholders now see and experience
their vision and they can alter what they want
immediately
• “oh, that is clunky!”
Stages of Lifecycle
• CenterPoint Energy start developing the iRise
simulation in requirements and then the simulation is
refined continually all the way through the lifecycle
– CenterPoint Energy use iRise to get sign off with VPs and
Managers
– BA gets the requirements and designs it functionally
– Design comes in and makes the simulation pretty
– Developers use for technical feasibility and development
scope
– QA writes test scripts against the simulation
– Training managers use the simulation for training manuals
Affects on project
• End to end cycle time is about the same but more
time is spent up front and requirements is taking
longer but coding is shorter
• This is a good investment. There are too many
people in the requirement process
• We get alignment through working sessions with
iRise simulations
• iRise is essential for this process because of all
the diverse people
Levels of fidelity
• CenterPoint Energy starts out low fidelity and
then gets to high fidelity very quickly because
people are visual and want to see things
• We get to high fidelity because it clarifies the
expectation much faster than low fidelity
Costs are reduced
• Costs for the project are much less because
there are less defects
• Development time is expensive; with iRise we
are spending less time in development so
costs are less
Collaboration increased
• People tend to rely on each other more
because they are seeing more and there is not
as much division across areas
• The process has become more of a team effort
and all are responsible for success
• iRise creates more accountability
• Business stakeholders love it
Process improvements
• iRise helped the project manager to estimate
better and now has a lot more visibility into
what is going on in the project
• We also have fewer change requests from
stakeholders late in the cycle. We don't have
as much "That's not exactly what I wanted”
• We also have fewer defects because the
developers are on the same page as the rest
of the team
Measuring Success
• Web project – phase 1 (before iRise)
– 1000 total defects
• Web project – phase 2 (after iRise)
– 6 total defects
• The Call Center project was very successful
• At the present time, customers have an easier
time making changes than the call center reps
Would we use iRise again?
• Our next project is the CRM implementation
• iRise is slowly becoming the norm in the
organization and it is now expected that
CenterPoint Energy teams use iRise on all web
projects
iRise empowers businesses to define and build better software in less
time by using visualization to drive more effective application
development processes.
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iRise Company Confidential © 2012 All rights reserved.
What is the iRise Enterprise Platform?
Create fully functional simulations of software applications that look, feel, and
behave like the real thing – without writing a single line of code
Collaborate with all project stakeholders to ensure business alignment and
technical feasibility prior to development
Accelerate downstream activities by generating specifications, code and
integrating into other SDLC platforms
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iRise Company Confidential © 2012 All rights reserved.
Collaborative Visual Software Delivery
Real-Time, Team-Based Collaboration
Analysts
Designers
Developers
Create/Iterate
Simulation
Plan/Prepare
Architects
QA Teams
Business Stakeholders
Gather
Feedback/Consensus
Generate
Deliverables
Accelerated Project Delivery
• Project Scenarios
• Reusable Content
• Roles /
Responsibilities
49
•
•
•
•
Screen Layouts
• Capture Feedback /
Data Flow
Iterate
Business Rules
• Validate Solution w/
Discover Requirements
Stakeholders & Users
iRise Company Confidential © 2012 All rights reserved.
•
•
•
•
Docs & Specs
UI Code
QA Test Scripts
Training Content
What Can You Simulate With iRise?
Web 2.0& Rich InternetApplications
Desktop Apps & Enhancements…
MobileApplications
50
PackagedApplications
iRise Company Confidential © 2012 All rights reserved.
iRise Enterprise Platform – Conceptual
Architecture
iRise Studio
iRise
Reader
iRise
Definition
Center
Powerful
Reporting
iRise
Content
Modules
iConnect
and iBlocs
iRise
Connect
iRise
CodeGen
iRise
Adoption
Center
Extensible
platform
with webservice APIs
and custom
visual
components
Pre-built
connections
to leading
requirement
managemen
t tools
Generate
application
code aligned
to enterprise
standards
Track,
manage and
sustain iRise
adoption
Usage Model
Elicit, capture
and document
requirements
51
Offline review
of simulations
Globally
accessible
visualization
hub
Canned and
custom
reporting
Prebuilt
content for
industry
platforms
including
mobile
iRise Company Confidential © 2012 All rights reserved.
External Proof and Validation
52
iRise Company Confidential © 2012 All rights reserved.
Customer Best Practices
Enterprise Transformation Using iRise at UPS
UPS (NYSE: UPS) has transformed their application development
design and development process by adopting visualization as a
standard across all lines of business and hundreds of business
analysts. All application development projects with a user
interface are now required to be visualized as a standard
procedure within UPS.
Leveraging application simulation to get the right applications to
market faster, with lower costs, is a fast becoming a proven
strategy. In order to get the most out of this kind of
transformational technology, organizations need to also focus on
the people and process challenges.
Watch the Video
53
iRise Company Confidential © 2012 All rights reserved.
Customer Best Practices
Simulation in a Global Environment at General Motors
After successfully using visualization to consolidate 200 separate dealer support systems into one
global portal, General Motors adopted iRise for all application development and mandated the
use of visualization as the standard way to communicate with global sourcing partners.
"For a century, GM has successfully and consistently built high quality cars and trucks by first
creating product simulations or models. Applying this expertise to visual modeling of
software enables GM to deliver increasingly collaborative, innovative and user-centric
products to our employees and customers. We are glad to be working with a strong
ecosystem of partners to standardize IT visual modeling across our enterprise and the
industry." - Fred Killeen, Chief Systems & Technology Officer
Leveraging application simulation to get the right applications to market faster, with lower costs,
is a fast becoming a proven strategy. In order to get the most out of this kind of transformational
technology, organizations need to also focus on the people and process challenges.
Watch the Video
54
iRise Company Confidential © 2012 All rights reserved.
Customer Best Practices
Adoption at Major Telecommunications Company – After receiving constant feedback
from the business that time to market was too slow on development initiatives, the
decision was made to transform the software delivery process. The customer
discovered “requirements visualization” as a missing link, piloted iRise across eight
programs and launched controlled introduction to empower 200 “visualization
experts” across all lines of business. After confirming dramatic acceleration to
software delivery through the reduction of requirements cycle time and rework, the
customer made the decision to roll out iRise across the enterprise and empower more
than 1,000 “visualization experts.”
Driving Momentum at a Major Financial Institution – After two years of minimal
development spending during the recession, finding a way to dramatically accelerate
development was critical rolling into the next year. The Business Analyst role was first
determined to be strategic and the customer re-organized all 500 of their BAs. The
customer then piloted iRise on a business critical trade browser initiative and made
initial pilot investment to train and mentor 50 BAs on iRise. After validating a 50%
acceleration and improved user experience, the customer made an enterprise
decision to empower all 500 BAs with iRise.
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Customer Best Practices
Downstream Acceleration at Regional Retailer/Distributor – Tight margins at a
regional grocery store chain force IT to “pinch pennies,” resulting in the constant
search for incremental productivity gains. The customer piloted iRise to transform
their requirements definition process and accelerate communication of requirements
to their new global sourcing partners. After successfully using iRise on several projects,
they made the decision to standardize on iRise. During the first 12 months, they
transformed their people process and technology. During the next 12 months, “100%
of projects will be leveraging visualization, and 100% of business analysts have been
trained and mentored on how to use iRise.”
Leveraging iRise for Training at Major Food Distributor – The customer first leveraged
iRise on a global SAP ERP consolidation and delivered the program on-time and onbudget. The customer later standardized on iRise and leveraged visualization to
accelerate change management and deliver user training to over 1,000 users in
parallel to realization. The customer realized savings by not having to stand up a
duplicate production environment. The training simulation was also used as a baseline
for visualizing future enhancement.
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Case Studies
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Sample Case Study
Implementing Pattern Libraries at JPMorgan Chase
A stalwart in the financial services world, JPMorgan Chase (NYSE: JPM) has
used iRise successfully on a broad range of projects including eCommerce
initiatives and internal portals.
Monica Longmire is a key participant in the integration of visualization into
JPMorgan Chase's software development process. Monica focuses on
usability for internal applications that are used by over 200,000 JPMC
employees around the world. In this case study, Monica focuses on the rapid
adoption of iRise at JPMC, including the development of an Interaction
Pattern Library - a set of reusable components that are shared through the
iRise Definition Center. Pattern libraries are an effective way to enforce
usability best practices as well as corporate branding standards throughout a
diverse set of business units. The net effect is that customers and employees
are presented with a consistent experience at the bank, no matter where they
do business.
Watch the Video
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Sample Case Study
The Wall Street Journal profiles how iRise helped UPS support the
London Olympics
Here’s an amazing stat: UPS created applications to support the 2012 London Olympics that
helped move over 30 million pieces of equipment. In the recent Wall Street Journal article “How
UPS CIO Dave Barnes Spends $1 Billion”, Barnes credits iRise visualization technology with helping
to make this important process an incredible success.
One of the key benefits of the iRise enterprise platform is that it serves as a central
communication platform to drive all phases of the software development life-cycle, from the
concept phase to launch. Along the way, it allows both the business and its stakeholders to test
drive applications before building them. In the article, Barnes talks about how iRise helped his
application development team demonstrate various applications and workflow process to the
Olympic organizing committee before they were actually coded. For such a large and important
event like the Olympic games, there is little room for error. The ability to demo apps to the
committee and accurately confirm they were building the right solution was key. “You end up
building better software, driving a better customer experience and you get better results by
doing it this way.” Barnes said.
Continued Next Page
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Sample Case Study
The Wall Street Journal profiles how iRise helped UPS support the
London Olympics (cont)
The WSJ article also details the greater emphasis UPS now places on mobile apps, something that
iRise’s powerful mobile capabilities (including on device review) also helps with. Previously UPS
would create applications for the desktop first, and then focus on mobile. Now they see mobile
“as a natural extension” of their applications. They pair iRise with their team’s Agile development
process, which lets UPS visualize during the requirements gathering stage and accelerate
development cycles.
The overall message is that UPS faces a very competitive market, high customer expectations, and
a greater shift to online ordering. Barnes understands that UPS wouldn’t be able to achieve its
strategic objectives “without technology driving every aspect of it”, allowing them to move much
faster, with greater efficiency. We’re proud iRise has played a big part in this process.
The full Wall Street Journal article can be found here (subscription
required): http://professional.wsj.com/article/SB100008723963904449149045776196725058953
52.html?mod=WSJ_qtoverview_wsjlatest&mg=reno64-wsj
A WSJ blog post on the article can be found here (subscription
required):http://blogs.wsj.com/cio/2012/08/29/how-ups-cio-dave-barnes-spends-1-billion/
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Real Enterprise Results From iRise
Speed: Accelerated time to market across application portfolio by 20% on average.
Speed: Achieved on average 50% reduction in requirements gathering time.
Cost: Estimated net project savings of 15% per project
Quality: 95% requirements accuracy obtained on projects
Cost & Speed: $2.5M saved on first project; delivery time cut by 9 months
Efficiency: Produces 20% more software for the same cost
Innovation: “The ability to dynamically and visually show what a developing product will look like
generates a lot of excitement and speed in the front-end processes. That’s the primary time when you‘re
working with business. This was an investment we couldn’t afford not to make.” (CIO Rob Carter)
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Customer Metrics supporting iRise
Customer
AAA Insurance
20-30% Reduction of project cost
Cardinal Health
15%–25% Reduction in definition time
CitiGroup
88% Time reduction in task analysis & documentation
Comerica
80% Reduction in requirements-related defects
CompuCredit
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Payback
50% Reduction in requirements cycle time
25% Reduction in overall SDLC
KeyBank
30% Increase speed to market
M.D. Anderson
50% Increase speed to market
Merrill Lynch
49% Reduction in overall SDLC
Sentara
50% Reduction in requirements cycle time
Sprint
20% Reduction in SDLC
Wachovia
58% Reduction in customer support contact rate
WaMu
25% Acceleration of the development cycle
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Internal Proof – Sample
Deliverables
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Sample Value Engineering Study
Within the Software Development Lifecycle several Non-value added activities
can be reduced through visualization and simulation
Lean SDLC
Key SDLC Challenges

Scoping
Scoping
Test
Requirements
Software
Development
Lifecycle
Build


Prototyping

Specifications
SDLC Statistics
SAP development outsourcing increases these
issues and risks
SDLC Benefits


70% of projects fail to meet deadlines.



50% of projects fail to meet business needs.
45% of features are never used.
53% of projects incur cost increases over
original estimates




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The business people can’t interpret text, use
cases, process flows and static SAP screen
shots
The business people don’t know what they
want until they see and interact with it
SAP coded prototypes are too expensive
Can reduce Business Blueprint requirements
cycle time by 30-50%
Reduces SAP project rework costs by 70%
Reduce detailed requirements documentation
Mitigates risk of SAP outsourcing &
development
Dramatically improve business adoption of SAP
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Sample Results from Pilot Deployment
Business & IT alignment
First Time Right
• “This is the first time that we are able to have a
constructive Business discussion about the our website
with all involved stakeholders.” – Pilot Participant
• “We can now take this to the SAP consultants to
understand what is technically feasible, make changes
and then show it back to the business to explain what is
possible.” – Pilot Participant
Quicker Delivery/ Speed to Market
•
Pilot #1: 91% reduction in prototyping time
• 17 hrs reduced to 1.5 hours to mock up SAP
• Pilot #2: 93% reduction in prototyping time
• 30 days reduced to 2 days for SAP configuration
• Configuring 60 back end tables – took 1 minute in
iRise
• Pilot #4: 30% reduction in requirements/ design
• 6-8 weeks saved
• 2 Hours from mobile application concept to
prototype
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• “We are able to identify the gaps and where we have
missing pages. We can now test the site internally to
check for mistakes, then change them before launch.” –
Pilot Participant
• “We captured a lot of additional requirements that we
didn’t think through when using the Excel mockup” –
Pilot Participant
Usability/ Business Acceptance
• “Our site is the most important thing. If the usability is
not right, we are in trouble. This is the first time that we
have been able to see that we still have a long way to
go.” – Pilot Participant
• “Many of us have tried and none of us have been able
to make a purchase. Now we can see that there is a
problem.” – Pilot Participant
• “The business now has a lot more confidence in the
work that we are doing.” – Pilot Participant
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Sample ELA iRise Value
If leveraged across the enterprise, annual saving estimates are $22M – $82M across a $300M portfolio of applicable
application design and development projects. Simultaneously, iRise promotes unambiguous business – IT communication, clear
requirements, and allows more time to be spent on innovative business application solutions.
Additional Benefits
iRise can improve additional areas outside of just SDLC reductions
Calculating iRise Value:
SDLC Reductions
iRise reduces requirements cycle-time and rework
Low
High
10%
30%
1B
1B
iRise Applicable Spend *
300M
300M
Anticipated Savings
30M
90M
Year 1 Investment
8M
8M
Year 1 ROI
3.75x
11.25x
Net Savings
22M
82M
Productivity Gain
Total Application Development Spend *
Reusable Content
Shared pattern library, consistent standards and user
experience
Training
iRise can reduce cost of training by assisting with the
creation of training materials or even replacing
current training methods
Time to Market
iRise can reduce the time required to complete the
projects. This can have significant impact on revenue
creation or cost savings.
Cancelled Projects
iRise can expose problems and oversights early,
leading to cancelled projects and resulting in cost
avoidance.
Improved Project
estimation
iRise can dramatically improve the accuracy of
estimating cost and time.
Increased
Throughput
iRise improves overall productivity creating
bandwidth for additional projects. Additional
projects delivered earlier increases revenue or
reduces costs.
* Best known estimates used for Total Development Spend and iRise Applicable portfolio.
Validation needed to make appropriate calculations.
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Sample iRise Value Calculator
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Sample Pilot Results / Observations
Results
Stakeholder Feedback
In the Pilot we observed 27 requirements changes out of 38 by
showing the simulation to stakeholders upfront that likely would
not have been identified until after coding. The avoided rework
potential equates up to a 71% savings.
“Today it’s all in my brain. I have to imagine what the
requirement would look like. With iRise we can get a
good functional design. This adds more structure to the
process. Everyone is looking at the same thing.”
Pilot Participant, Developer
“We could put the simulation on the super user network
to get feedback and make it more user friendly. We can
get them involved instead of just doing it to them.”
Pilot Participant, Project Stakeholder
Summary Detail
Rework Reduction – TTM Savings
Number of Requirements: 38
Project Hrs per Requirement: 5hrs*
Total Number of Hrs: 190hrs
Without iRise
(includes Rework)
Without iRise: 135hrs (rework)
With iRise: 55hrs
With iRise
(reduced Rework)
TTM – Rework Savings: 71%
Project Time (hrs):
68
15
30
45
60
75
90
105
120
135
150
165
180
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* Note: Project Hrs used is for
demonstration purposes only
Examples of Proof We Can Provide to You
People
Artifacts
1. Executive Team
9.
2. Support Team
Events
18. Generic Demo
25. User Group Meeting
10. Video Testimonials
19. Qualified Demo
26. Executive Roundtables
3. Product Definition Team
11. White Papers
20. Custom Demo
4. Professional Services
Team
12. Trade Articles
21. Remote Workshop
27. Conferences and
Tradeshows
13. Press Releases
22. Onsite Workshop
14. Competitive Briefs
23. Hands-Off POC
15. Company Financials
24. Hands-On POC
5. Customer References
6. Investors
7. Partners
8. Analysts
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Success Stories
Activities
16. RFP Response
17. Business Case
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28. Local Marketing Events
The iRise Workshop
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Professional Services
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iRise Enablement Services Overview
A comprehensive set of services to
help you during each phase of
enablement
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iRise Educate - Train, mentor and certify individuals in iRise
• iRise Product Training & Certification focuses on delivering just-in-time training
to use iRise on projects.
• iRise Mentoring focuses on building an internal core competency around iRise
by assisting resources using iRise on their first projects with active full-time
involvement from an iRise resource. This typically takes place immediately
following iRise training.
iRise Adopt - Drive iRise adoption, use and value across the enterprise
• iRise Adoption Planning builds upon the iRise Adoption Strategy by defining a
detailed Adoption Plan for deploying iRise throughout the enterprise.
• The Adoption Plan will include specifics around the Adoption Team,
Communication Plan, Training Plan, Projects, Resources, and relevant adoption
metrics.
iRise Program Management – Successfully manage your iRise adoption
• A dedicated resource to manage all of the roadmap activities until an internal
team can be established
• Activities include scope control, demand coordination, license allocation,
resource allocation, training coordination, project estimates, issue resolution,
risk mitigation, budget and scheduling and status reporting.
iRise Accelerate - Enhance, extend and expand the adoption, use and value of iRise
• iRise Visualization Library Creation activities focus on building a library of
simulation components to accelerate the creation of simulations.
• Custom Integration activities focus on the development of interfaces into other
platforms to more tightly integrate iRise into the delivery process.
iRise Visualize – iRise expertise when and where you need it
• Augment your project teams with iRise experts to add the benefits of visualizing
requirements with the iRise platform immediately.
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Want to Learn More?
Contact us at:
[email protected]
(800) 556-0399
www.irise.com
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