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Agenda • Rob Zigmann – Why we are here today • Lawrence Diamond - An overview of the journey from a supplier perspective • Michele Airs – The GS1net Journey • GS1 – explaining What, Why and How • Michele and GS1 – Questions Outcomes of this seminar • To discuss some of the challenges regarding Master Data • Provide documentation to support Supplier internal discussions • Provide an opportunity to help you start your GS1net journey • Meet and greet & an opportunity for questions Store Network Retail Stores 1 135 Officeworks 3 Harris Technology Business 5 Fulfilment Centres 26 1 1 12 1 3 Service Centres 8 42 1 1 2 41 1 1 1 1 2 3 Master Data - Suppliers Current Challenges… Supplier • Multiple Requests • Multiple Formats Retailer • Difficult to Broadcast changes Retailer • Security of sensitive data Retailer Retailer Retailer Master data - Officeworks Supplier Supplier Supplier Supplier Supplier Officeworks Why choose Data Synchronisation? • Improved Master Data integrity • Reduction in POAs & Claims/Adjustments • Reduction in CODB • Efficiencies (speed to market) & security • Reduction in out-of-stocks • Ordering efficiencies (inner, outer, carton, pallet) • Shared benefits for Suppliers and Officeworks Michele Airs & Catherine Koetz The GS1net Journey Officeworks Journey OSGaG Industry Sector Group Formed Industry Sector Pilot Industry Data Set Defined Officeworks Data Set confirmed OW Call to Action OW Internal Piloting & Training Supplier Seminars Commence On Boarding M2M Interface dev’t Full Implementation Oct 2009 Jan 2010 July 2010 Oct 2010 Feb 2011 July 2011 Oct 2011 Jan 2012 Who are GS1? • Not-for-Profit Global organisation • Member based, standards organisation • Over 1 million member organisations globally across more than 24 industry groups • Work with our members locally and globally to develop & maintain standards and solutions to common business challenges • Global Data Synchronisation Network (GDSN) and GS1net is one such solution What is GS1net? • GS1net is the GDSN certified data pool for Australia & New Zealand • Enables a data synchronisation solution for Suppliers and Trading Partners • GS1net lets you enter, validate, store and maintain all your product, pricing and other related trade information in a single location • You can then easily share this information with the trading partners you work with, across all industry sectors, both in Australia and around the world • Hosted by GS1 Australia • What is GS1net is NOT? What is GS1net? Trading Partner B Supplier Supplier Supplier Confirmation Supplier Supplier GS1net Data Validation Master Data/Price Notification GS1net Data Pool GS1net Registry Officeworks Acknowledgement Trading Partner C What next? The GS1net Journey Where do you start? • Source relevant information • Understand the data requirements relevant to your catalogue including product hierarchy • Attend training as required • Compare requirements against the data contained within your own database • Get assistance from GS1 • “Register” as user of GS1net Loading data into GS1net • 3 main options – Online method for small suppliers (less than 10 GTIN) – GS1net Browser Template/spreadsheet loader – Integrated Solution from Certified Solution Provider Preparing to load • Officeworks – GS1net Alias: OFFWORKS – GS1net Standard Pricing GLN: 9377779187470 – GS1net Special Pricing GLN: 9377779252352 • Supplier – GS1net Alias: Set up at registration – GS1net GLN: included in your membership of GS1, if you do not have contact GS1 – Officeworks Supplier Number: Contact Officeworks eCommerce Preparing to load • All products in range • Complete product hierarchy identified (Base Unit/Inner/Carton/Pallet) • Classification of products • Branded & Private label • Source data to fill any gaps • Clarify pricing requirements, allowances and charges Load your data • Populate GS1net with your data • “Essentials” program with GS1net Services Support – Final validation against Industry & Trading Partner requirements – Review of all pricing, community visibility, relevant dates – “Publication” of data to trading partners “Ready” to synchronise • “Ready” announcement • Commence “Live” process with Officeworks • Build post “Live” processes as part of business as usual processes • Once “Live” ensure all products and pricing are maintained in GS1net Preparing your project • • • • Build understanding within the business Ensure support from management Source all the relevant information Determine if any other trading partners have similar requirement • Get assistance where needed from GS1 or Officeworks • Review your options of how to load your data Go “LIVE” with Officeworks Officeworks will be informed once a Supplier has reached GS1net Ready status. To obtain GS1net Live status the following steps are taken by Officeworks: • Conduct a Master Data Validation process to remove any discrepancies • Confirm that data has been published for all items on range • Data “Synchronised” • Certification & “Go Live” with Officeworks • All new products and ongoing pricing updates sent via GS1net GS1net Item Publication/Subscription Subscribe GLN / GTIN Upload Data Vendor A Publish Highest Level in Hierarchy GS1net Item/Price Data (Hierarchy) Trading Partner A Global Item Data Confirmation Registry Item Data Confirmation Requirements & costs • GS1 membership • Registration • “Ready” process – including Essentials program • Connection • Ongoing costs/Capping • Training • Assistance • Solution Providers GS1net Implementation Presented by Lawrence Diamond E-commerce Manager Energizer Australia More Customer Service people were employed to fix orders. Order dates were missed. Wrong deliveries – wrong product –wrong pack size. Heightened tensions between trading partners. Claims , claims and more claims. Resources wasted in all the above. We did not know how good our data was - or not !!! Forced to verify data in back office systems – How bad was that !!! – six months to clean up First GS1net customer – painful to get on board –the amount of work to get it right !!! Live with first GS1net customer – all subsequent customers – a breeze. GS1net ready with Officeworks. 20 Minutes Data align with customer - a must (now we are speaking the same language) Energizer uses fully automated systems – good orders produce a pick in remote warehouse – 3 mins from order receipt – faster order to pick. Reduced resources dealing with claims, less Customer Service fixing orders. Warehouse has longer lead time to pick and deliver – no last minute panics. Officeworks love us even more !!! We thought our data was so good – it was not. We thought that Officeworks had the same data as us- they did not. Data alignment through GS1net is a must. Publish once share with all. Forces internal processes to ensure clean – correct data. Once the pain has gone more gain. Other Officeworks updates • • • • Ethical Sourcing Distribution Centre presentation and tour Warehouse Management System Process Efficiencies in Replenishment • Including POA/POC improvements • Order release time improvements More information Officeworks eCommerce/GS1net team Phone: 03 8575 1745 Email: [email protected] GS1 Industry Engagement team Phone: 1300 366 033 Email: [email protected] or [email protected] GS1 Services Support/GS1net Team Phone: 1300 366 033 Email: [email protected]