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Al Jaber Group Global Talent Sourcing Strategies Exploring New Markets And Opening New Channels Contents Introduction Best-practice on opening access to new talent pools Assessment of new markets that are worth investment Regional versus Global Recruitment Recruitment vendor selection and partnership management Final Thoughts Introduction All industry sectors and internal business functions consistently need cutting edge techno-functional solutions to accomplish and sustain UAE’s bright commercial goals. Only extensive hiring of qualified (and diversified) talent could embark these ideals. Quality and quantity of talent recruitment and retention are at stake. The competition is on a global frontier rather than within the GCC. To attract the universal talent drawn towards the booming markets, must be acted upon. Core Hiring & Retention Challenges Consistently rising inflation and cost of living in UAE and GCC. Booming markets that were once, exporting qualified candidates, became point of attraction and retention for the talents existing in the markets. Employers misdoubt talent by consistently interviewing for an ideal ‘perfect match’ for a position. Most employers are losing new/existing employees due to negative brand image and discrimination/work culture/micro-management traits. Government’s role in immigration rules and regulations. Realizing that, right now, it is employee market rather than employer market. Best Practices – Recruitment Succinct Newspaper job advertisements. Hiring of existing students, fresh graduates, and alumni during University or Corporate Career/Job Fairs. Corporate memberships with Professional/Alumni Associations. Printing of Commercial/HR success via editorials in Trade Publications. Networking with professionals in cultural events, meetings, seminars etc. Placement services provided by Staff Augmentation/Recruiting agencies. Referrals from colleagues and employees of qualified candidates for current or future openings (most cost effective and efficient hiring process). Over and above the most important factor remains the power of the BRAND!! Best Practices – Online Recruitment Employer’s Career Websites must include creativity, functionality, and user-friendly features for an easy and time-saving online application experience for applicants. Integration of tests and games on such portals would elicit information about applicant’s interests, attitudes, and abilities. Description of awards, work culture, employee testimonials, career growth, industry ranking/image, benefits (medical/dental/vision/accommodation/ transportation etc.) would tremendously attract active/passive candidates and provide market recognition. Web career portals such as Bayt, Monster Gulf, Gulf Talent should provide a compelling, smooth, and informative experience to applicants. Brand marketing via websites: professional/networking/alumni associations; news; university/employer webpage; and blogs. Assessment of New Markets Liberal approach to diversity would open more doors in the skilled/unskilled markets of Southeast Asia, Eastern Europe and South America for potential recruits. India, China, Russia, Canada, Germany, and Australia are producing more functional and technical talent than ever before, however, they are more and more consuming these talents internally rather than exporting them. Africa and eastern Europe are the next best choices after India/China for hiring as the salaries offered within India/China across all sectors has skyrocketed within the past three years. Existence of an interactive international website and secure participation in universities/higher educational institutes, business/cultural events, career/job fairs, and seminars are time/asset saving to pull human capital. Regional versus Global Recruitment Global recruitment is in fact facing the same challenges like regional recruitment. The increasing number of executive search agencies and head hunters opening world-wide is an indicator of lack of resources needed in the region. Head hunters usually hunt globally, this means the US and UK based agencies operating in the Middle East and GCC areas are not necessarily sharing with us all their resources, which makes for us more difficult to allocate and access the right employment wealth. In fact, they look for talents in GCC to reallocate in UK, US and Europe. Regional versus Global Recruitment Over 58,000 jobs were created across the UK's 21 key industries in November 2007. 160 This figure is up by 54% when compared to job creation in November 2006. 140 120 100 80 But with so many extra positions to be filled where does this leave employers looking to recruit and retain real talent? UK market increase 60 40 20 0 Companies are looking for needles in a haystack when it came to filling roles. 2006 2007 Recruitment Vendor Selection Several factors play a major role in selection of a staff augmentation firm. Turn the recruiter into a business partner. Build trust in the system (both ways). Industry recognition. Strength of Resume Database. Average resume turnaround time. Ratio of successful versus failed interviews. Average number of requirements closed per day. Quality of skills displayed on the resume and by the personality of candidates. Final Thoughts Inconsistent salary slabs for the same skill set or position across all industries is the core reason for massive turnover and talent fluctuation within the entire Mid-east region. Globally competitive salaries, benefits, perks/bonus/profit sharing, work-life culture, flexible hours, training, and above all promise of career enhancement would produce dynamic results within months than years. Every HR body or Employer must evaluate job responsibilities, grading structure, performance evaluation, and promotions on a semi-annual basis. We must be willing to pay the price, with – new technologies/hiring strategies/processes, nurturing/recognition of talent, and semiannual review of market inflation conditions/salaries. …continued… Staffing of qualified (and diversified) talent, without set salary or career growth restrictions based on sex/citizenship/ethnicity/religion would acknowledge, foster, and encourage talent across the UAE. Terms and conditions of being an Equal Opportunity Employer must be strictly practiced by all employers within UAE to avoid drastic talent depletion to other countries. The phase between recruitment and the joining date for each candidate, must be minimized to win the trust of future employees. Consistent salary slabs for the same skill set or position across all industries must be made into a reality. Eg: Google, Cingular Wireless and Exxon Mobile have market influenced compensation rather than industry based. … continued UAE Immigration regulations must be employee driven as well as employer to avoid talent loss (to another nation). Government’s intervention in maintenance of employee regulations across all industries within the UAE cannot be overlooked. To attract the talent currently drawn towards the US, Canada, Australia, China, and India, must be acted upon via internationally competitive immigration regulations and compensation/benefits. Talent has more employers, countries, and overall choices to choose from, hence it should become second nature for all HR professionals to implement up-to-date recruitment/retention approach, policies, and processes to always have desired human capital at the click of a button! Thank You!