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UBS Global Conference Presentation November 17, 2004 0 AGENDA • Brazilian Telecom Market • Telemar Overview • Financial Results 1 From State Monopoly to Privatization and Competition 1998 (Duopoly) 2004 (Competition) RI Brasil Telecom RII RIV Embratel (Long Distance) RIII Telefonica Telemar Telefonica Brasil Telecom Telmex/AMX • 4 incumbents • 4 Mirror Co’s. TIM Vivo Data Local Telemar Mobile Major Players Fixed line LD Up to 1998 (State Monopoly) Mobile VIII • One Holding Company • 26 state companies (fixed/mobile) X IX VII IV III V I & II VI • 10 incumbents • 10 Mirror Co’s Degree of Competition (per service) Local Fixed line Long Distance Broadband Mobile Data (Corporate) : Low : Medium-High : Low-Medium : High : High 2 Major Telecom Players in Brazil – September/2004 Telemar Oi Brasil Telecom (GSM) Opportunity & BRT TIM (TDMA/GSM) (TDMA/GSM) Region I Region II 15.2 M 39% Telefonica 5.7 M 10% Vivo 9.6 M 25% Embratel (LD Carrier) (CDMA) 4.0 M 7% Claro 11.7 M 20% Fixed line (TDMA/GSM) Lines in Service (Brazil: 39 million*) National Market Share Region IV Mobile Subscriber Base (Brazil: 58 million**) Region III 12.2 M 31% 24.6 M 42% 12.0 M 21% National Market Share * Includes smaller incumbents and mirror companies. ** Includes other groups 3 Growth of Customer Base Fixed Line & Mobile Customer Base – Brazil (millions) 33 Mobile subscribers Fixed Lines in Service 18 21 23 26 23 14 8 9 8 11 9 14 17 20 3 2 1 31 13 12 1 94 2 95 3 96 35 39 39 29 surpassed fixed lines in service, posting an annual growth rate in excess of 30% (1999 – 2003) 15 4 97 7 98 99 economic uptake going forward Mobile users already 23 20 17 15 39 37 25 Growth depends on Brazilian 46 5 Fixed Line Penetration (%) 58 9 1 23 Mobile Penetration (%) 00 01 02 03 04* Privatization PCS Entrants * September 04 4 Penetration Figures and Forecasts Fixed: 39 M (Sep/04) 23% Mobile: 58 M (Sep/04) 33% Mobile penetration still has a lot of room to grow; 70 Market estimates between 62.8 / 69.8 m 58% 60 50 Max. 42% Min. 40 30 Mobile* Fixed Line** 23% subs by 2004YE; Estimated mobile penetration for 2008YE ranges from 42% to 58% (80 to 100 m subs); Fixed line penetration should be more or less stable, relying on GDP growth. 20 02 03 04E 05E 06E 07E 08E * Estimates from: Citigroup, Goldman Sachs, JP Morgan, Merryll Lynch, Pyramid Research. ** Estimates from Yankee Group 5 Broadband Market Broadband Market Brazil Broadband penetration still low in Brazil (1.9 m accesses by Sep/04) ADSL is the dominant technology (~85% market share); Cable has ~10% market share Broadband penetration is expected to grow to 30% of total internet accesses by 2008*; Telemar has a target to increase broadband penetration from 2% of fixed lines to 5% by 2006. Source: Estimates Teleco e Telemar Broadband Access – ( thousands) 3,547 CAGR 46% PC Penetration (% of households) 3,831 3,148 2,591 1,874 1,199 1,490 694 130 00 326 01 02 03 Jun_04 Source: *Pyramid Research Estimates 04E 05E 06E 07E 08E * 2003 6 AGENDA • Brazilian Telecom Market • Telemar Overview • Financial Results 7 Shareholder Structure Telemar Participações S.A. 18.9% TNLP Tele Norte Leste Participações S.A. (TNL) •(TNL) Free Float: 81.1% 100% Contact Center TMAR 80.9% Free Float: 19.1% Fixed line 100% Mobile 100% Data Transmission 8 Telemar – Overview Region I = • Concession for fixed line services • License for Wireless services (GSM) • Integrated Telecom Service Provider (Sep/04) – 15.2 million fixed lines in service – 5.7 million mobile subscribers – 429 thousand ADSL subscribers • Concession Area (Region I) - Local Service and PCS – 65% of Brazilian territory/94 million inhabitants – 40% of country’s GDP – Over 20 million households • Leadership in local and long distance services Nationwide • Authorization for fixed line services, DLD, ILD and Data • After only 2 years of launching, already #2 position in mobile subs (Region 1) • Data, Corporate & Call Center Services (nationwide) • Most heavily traded shares at Bovespa (TNLP4): US$ 48 million/day (Sept/04); • Strong liquidity at the NYSE (TNE): US$ 18 million/day (Sep/04) • High Free Float: 81.1% of total shares • Market value of US$ 5.1 billion (Sep/04) 9 Main Achievements 1998 2004 International RI RII RIII Processes 16 Companies / Brandies 16 IT Systems 60 Network Platforms 50 Network Management Centers 116 Call Centers Restructuring 16 1 - Optimization of Resources; - Process Standardization; - Management Centralization; - Merger of wireline companies; Services Local Voice data and regional LD; Market Approach Geographic Market Approach Product and Service Management/Processes/IT All Unified Services Local & Advanced Voice Domestic & International LD Nationwide Data Transmission Wireless Call Center Network Management / Internet Market Vision Customer Segmentation 10 Largest Telco Player with Integrated Operations Fixed line Data, Internet & Corporate Wireless • Customer loyalty • Cross-selling National Coverage • Convergent services • Operating / Financial synergies DLD / ILD Broadband • Scale Contact Center The Company’s six main business lines provide a healthy balance between stable cash flow and growth opportunities. Telemar is the leader or second major player in five out of its six main businesses 11 Sources of Growth: New Customers and New Services Growth Strategy Penetration Growth Convergence Full Telecom Service Provider Innovation Synergy • Bundles • One Stop Shop • Cross Selling Existing Customers & Services • CLM (Customer Lifetime Value Management) • Up Selling New Customers Wallet Share Growth New Services • Video & VOD • Fixed-mobile phone 12 Integrated and Convergent Services • Velox Wi-Fi • Velox + Oi • Hotspots • Wireless banking transactions • Wireline SMS + • Wireless payment authorizations • Oi World (Video) • Voice Net + (virtual PBX integrated with Mobile trunks) • Prepaid Mobile recharge on Fixed Line Bill • Oi + Public Phone (single card) • “Oi Family” (reduced tariff from mobile to family’s fixed line) 13 Some Integrated and Convergent Services Single Card for Mobile and Public Phone Recharge Prepaid Mobile on Fixed line Bill 100 minutes free from Oi (Mobile) to fixed Buy a Velox (DSL) and get an Oi (Mobile) 14 Innovation: House of the future Telemar is piloting new revenue generating services in its “House of the Future” Client Expenditure Breakdown Existing New Content & Services + Home Office + Cross Selling Broadband + USB Up Selling Security System Video Telephony IP Telephony Kitchen Fixed Mobile Handset Kid’s Room Gaming Living Room Wireless Access Integrated Entertainment Fixed line + VOD Mobile 15 Growth of Customer Base In millions CAGR (98-03) 19.7% 21.3 ~22.4 Main drivers: 19.2 16.5 14.8 1.4 5.7 6.7 3.9 0.2 0.4 0.5 15.2 15.1 15.2 11.8 Ability to anticipate the growth potential of mobile technology and keep on expanding customer base; 9.7 7.8 15.1 Capacity to maintain and increase market share in a changing technological and market environment. 1998 1999 2000 Fixed Line 2001 2002 Mobile 2003 Sep_04 2004E ADSL 16 AGENDA • Brazilian Telecom Market • Telemar Overview • Financial Results 17 CONSOLIDATED NET REVENUE (R$ million) 14.003 11.571 11.874 10.332 10.103 8.122 5.158 1998 + 12% yoy 6.222 1999 2000 2001 2002 2003 9M03 9M04 18 EBITDA – ANNUAL EVOLUTION (R$ million) EBITDA Margin 50% 44% 35% 45% 44% 45% 33% 43% 6.221 5.353 4.939 4.645 4.032 3.558 + 6% yoy 2.735 1.689 1998 1999 2000 2001 2002 2003 9M03 9M04 19 Consolidated CAPEX R$ billion 100% CAPEX / NET REV. 48% 36% 98 99 35% 00 01 17% 12% 02 03 CAPEX 2003: ~12% of net 10% revenues, compared to 17% in 2002; 9M04 10.1 CAPEX 9M04: R$ 1,134 million Wireless (9.8% of sales); 2.2 CAPEX since 1998: R$ 22 2.8 2.5 billion; 7.9 2.2 2.0 2.0 Wireline 0.9 1.7 0.6 40% 1.1 0.4 1.1 60% CAPEX should stay below 15% of net revenues in the medium term. 1.1 0.7 1998 1999 2000 2001 2002 2003 9M04 2004E Anatel Targets and Mobile License (R$1.1 bn) 20 Consolidated Operating Cash Flow after CAPEX R$ million CAGR (99-03) 69.1% 4,025 3.097 2,302 492 2.487 1,233 9M04 9M03 +25% yoy -5,906 1999 2000 2001 2002 2003 Having met our main fixed line universalization targets and mobile rollout, our cash generation is expected to remain strong 21 Debt Position Net Debt Evolution (R$ million) 2.2 Net Debt/ EBITDA 1.7 1.3 9.1 1.1 1.0 x 7.8 7.7 7.0 6.3* 2001 2002 2003 Sep_04 2004E Based on a strong cash generation, we expect to reduce our net debt level to below 1x EBITDA by 2004YE. * To this figure should be added the amount disbursed by the Company on its stock buyback program 22 TNE: Dividend Payments - 1999/2003 US$ million 5.0% 5.5% Dividend yield* 277 2.2% 1.5% 125 1999 1.5% 128 2000 131 142 Dividend / Interest on Capital 2001 2002 2003 * Based on stock prices at 10/29/04 . Our goal is to continue to provide high cash returns to investors 23 Closing remarks • Ability to timely adjust to market changes, searching for new opportunities • Re-shaping competition in the mobile market • Continued increase in market share and revenues • Sound financial position & increasing returns to shareholders 24 This Presentation is also available in our website at: www.telemar.com.br/ir This presentation contains forward-looking statements. Statements that are not historical facts, including statements about our beliefs and expectations, are forwardlooking statements and involve inherent risks and uncertainties. These statements are based on current plans, estimates and projections, and therefore you should not place undue reliance on them. Forwardlooking statements speak only as of the date they are made, and we undertake no obligation to update publicly any of them in light of new information or future events Investor Relations Rua Humberto de Campos, 425 / 8º andar Leblon Rio de Janeiro -RJ Phone: ( 55 21) 3131-1314/1313/1315/1316/1317 Fax: (55 21) 3131-1155 E-mail: [email protected] Visit our website: http://www.telemar.com.br/ir 25