Transcript Document

GLOBAL OPERATIONS UPDATE
March 19, 2008
Quality Update
2007 CI Actions
Q1
• ISO Audits Standard practice
• Quality Organization realigned by
Business & Region
• PPF Customer Quality Focus
Team Launched
Q1 – Q3
• Top 30 Asia suppliers audited /
trained
Q2
• KS / WSR Customer Quality
Focus Team Launched
Kwikset & Weiser Open Field RFCA's
20
18
Q3
-62%
16
• Sourcing & QA alignment
14
12
10
Q4
8
• Open field RFCA’s reduced by
62%
6
4
2
0
Jan-07
Feb-07
Mar-07
Apr-07
May-07
Jun-07
Jul-07
Aug-07
Sep-07
Oct-07
Nov-07
Dec-07
Quality System – Current State
HHI
Current
State
1
2
3
4
5
6
No quality system
Realization of the need to change
Quality
Control
In the process of developing a top down policy strategy
Quality system in place to react to customer needs
Proactive quality system in place to prevent quality problems
Quality
Assurance
Fully integrated customer-focused quality system
Moving from Quality Control to Quality Assurance
Quality Timeline 2008
2008 Quality Focus
Q1-Q4 Process Quality Assurance
• Top 10% NAFTA & Asia Suppliers Quality Audit annual
recertification
• Top 10% Latin & Asia suppliers annual Social Accountability Audit
• Asia & NA Quality Teams:
– Train & Implement: self-audit; external-audit; corrective actions;
standardized work & achieve continuous improvement
Q1 Improved EOLA Quality Control
• Same QA resources refocused for greater effectiveness
Q1 Improved Intranet: ISO electronic documentation access
Q2 NPI Process Improvement
•
•
•
•
•
Internet project tracking
Revised Deviation Procedure – Done
Revised Capital Approval Process – Done
Revised Part Qualification Procedure
Revised Warehouse Hold Process
Coach Quality Assurance self-auditing “Upstream”
HHI LSS & QA Model: Improved Quality & Customer Satisfaction
Global Ops Mission Statement: We will accomplish our vision by developing Globally
Competitive, Operationally Excellent, Customer Focused, Fast & Flexible Operations driven by
Great People who live our Winning Culture
S
HHI Lean Six Sigma
Quality Model
I
P
O
C
Supplier Actions
Input Actions
Process Actions
Output Actions
Part Qualification
Process
Internal & External
Annual Supplier Quality
Audit Certification
Process Control
Teams: In Process
Quality Control
End Of Line Audit
Customer Actions
Price Pfister and
Kwikset/Weiser
Customer Quality
Focus Teams
Train & Implement: selfTrain & Implement: selfaudit & external-audit
audit & external-audit
driving corrective
driving corrective
actions, standardized
actions, standardized Annual Product Family Annual Towson; HHI; &
work & continuous
Social Accountability
work & continuous
Performance Audit
Global Operations
improvement
Audits
improvement
Testing
Business Conferences
Process Control
Teams: In Process
Engineering Drawing
Quality Control
Revision Audits
Set-up Instructions
Final Dock Audit
Quarterly Field Visits
Incoming Quality
In Line Monitoring /
Monthly Field Sales
End Of Line Audit
Control
Testing
Warehouse Audits
Quality Calls
Annual Product Family
Performance Audit
Set Up & First/Last
Outgoing Quality DPM Weekly RFCA Follow
Testing
ISO Compliance Audits
Piece Inspection
Tracking
Up
Incoming Quality DPM
Request for Corrective
Final Dock Audit
Tracking
Action
Cost of Poor Quality
Charge Backs to
Warehouse Audits
Suppliers
Internal & External Audit Schedule
ISO 9001:2000 Compliant Manufacturing Quality Systems
Lean: Improved Information & Material Flow
with Six Sigma: Process Variation Reduction
Global Lean Six Sigma Quality
OPEN BACKFILL
Dir Global LSS QA
OPEN BACKFILL
KS/WSR Corp Quality Mngr
Tamar Dorna
PPF Corp Quality Mngr
OPEN HOLD
LKF Process Improvement Black Belt
Raul Melgar
Weiser Corp QA Leader
Saad Kahn
Sr. AQE
OPEN HOLD
Demand Planning BB
Justin Titus
QE
Open
AQE
Carlos Ruiz
Transportation BB
Dan Korkut
QE
Cahn Ho
AQE
Alex Polissky
Canada Supply Chain BB
Ron Hargrave
AQE
Jose Kelly
Quality Inspector
Albert Esparza
Mira Loma BB
Marlene Guzman
QE
Luis Cespedes
Quality Coordinator
OPEN BACKFILL
ECDC BB
Natasha McClurkin
Quality Inspector
Leo Camaro
Quality Engineer
Christina Vasquez
KS WSR Customer QA Coordinator
Shawn Sutton
Quality Auditor Mira Loma
Kurt Peterson
Supply Chain MBB
Additional dotted Line responsibility 5 Sites MBB’s and 5 Site QA Managers